Patient Care Concierge

Puteri Specialist Hospital; Malaysia; On-site; MYR 28,000 - 42,000; Full time

Job summary

KPJ Johor Specialist Hospital is seeking a friendly CCX Envoy to assist patients and visitors by providing clear information about facilities, guiding them to departments, and ensuring a welcoming atmosphere.

You will work with reception, nurses, and security to move patients smoothly, assist with appointments and waiting areas, and help with VIP lounges and amenities, requiring good communication and a caring attitude.

Qualifications

• SPM Diploma in related field preferred.
• Experience in customer service or front desk roles is desirable.
• Basic computer knowledge.
• Multilingual ability is advantageous.

Responsibilities

• Provide clear and accurate information about hospital facilities and services.
• Guide patients and visitors to departments and waiting areas.
• Escort patients to designated locations when needed, especially for elderly or disabled individuals.
• Greet patients warmly and assist with general inquiries about appointments and hospital amenities.
• Collaborate with reception, nurses, and security to ensure smooth patient flow.

Skills

Communication skills

Interpersonal skills

Patience

Professionalism

Teamwork

Education

SPM Diploma in Customer Service/Hospitality

Tools

Hospital information systems

Job description

KPJ Johor Specialist Hospital is seeking a friendly CCX Envoy to assist patients and visitors by providing clear information about facilities, guiding them to departments, and ensuring a welcoming atmosphere.

You will work with reception, nurses, and security to move patients smoothly, assist with appointments and waiting areas, and help with VIP lounges and amenities, requiring good communication and a caring attitude.