Patient Experience Leader – Front Desk & Care

Johor Specialist Hospital; Johor Bahru; On-site; MYR 40,000 - 50,000; Full time

Job summary

Johor Specialist Hospital in Johor Bahru is looking for a CCX Executive (CCX Ambassador) to enhance patient experience through effective communication and support. The role involves assisting patients, addressing inquiries, and resolving complaints to ensure satisfaction.

The ideal candidate will have a diploma or degree in relevant fields, with 5–7 years of experience in public relations or healthcare. Strong communication, conflict resolution, and analytical skills are essential for this position.

Qualifications

• Minimum of 5–7 years in public relations, preferably in a healthcare or hospital setting.
• Ability to analyze issues and develop effective solutions.
• Understanding and sharing the feelings of customers to provide personalized service.

Responsibilities

• Greet and assist patients, visitors, and caregivers in a professional manner.
• Assist patients with scheduling and registration processes.
• Monitor customer feedback and provide insights for service improvement.

Skills

Effective communication

Active listening

Conflict resolution

Time management

Empathy

Data analysis

Multitasking

Analytical thinking

Education

Diploma or Bachelor's in Customer Service, Hospitality, Communications

Job description

Johor Specialist Hospital in Johor Bahru is looking for a CCX Executive (CCX Ambassador) to enhance patient experience through effective communication and support. The role involves assisting patients, addressing inquiries, and resolving complaints to ensure satisfaction.

The ideal candidate will have a diploma or degree in relevant fields, with 5–7 years of experience in public relations or healthcare. Strong communication, conflict resolution, and analytical skills are essential for this position.