Patient Billing & Collections Specialist

KPJ Healthcare Berhad; Johor; On-site; MYR 24,000 - 40,000; Full time

Job summary

KPJ Healthcare Berhad in Malaysia is seeking a reliable Billing Clerk to manage the generation of final bills for outpatient, inpatient and day-case patients, ensuring accuracy and timeliness. You will ensure cash-paying patients settle their accounts at final billing, prepare LOUs with top management approval when needed, and attach all supporting documents for audit.

The role requires attention to detail, good interpersonal skills to handle queries, and adherence to KPJ SOPs while maintaining

Qualifications

• Minimum SPM or equivalent.
• 2 years of healthcare industry experience will be an advantage.

Responsibilities

• Generate final bills for Outpatient, Inpatient and Day Case patients.
• Ensure cash-paying patients settle their bills upon generating the final bill.
• Prepare Letter of Undertaking (LOU) after top management approval for outstanding amounts.
• Support final billing with Insurance/TPA/Corporate guarantees by attaching valid guarantee letters.
• Attach all supporting documents accurately and submit originals to Back Support Office on the next working day.
• Update systems to complete the patient episode cycle and maintain good relationships with patients and guardians.
• Issue official receipts, debit notes, credit notes, refunds and return notes for billing transactions.
• Prepare daily collection reports and ensure deposits via Cash Deposit Machine (CDM) in line with KPJ Group policies.
• Respond to patient/guardian queries related to billing and prepare management reports.

Education

SPM or equivalent

Job description

KPJ Healthcare Berhad in Malaysia is seeking a reliable Billing Clerk to manage the generation of final bills for outpatient, inpatient and day-case patients, ensuring accuracy and timeliness. You will ensure cash-paying patients settle their accounts at final billing, prepare LOUs with top management approval when needed, and attach all supporting documents for audit.

The role requires attention to detail, good interpersonal skills to handle queries, and adherence to KPJ SOPs while maintaining