Patient Billing & Cashier Support Specialist

KPJ Kluang Specialist Hospital; Kluang; On-site; MYR 28,000 - 42,000; Full time

Job summary

KPJ Kluang Specialist Hospital is seeking an Assistant in the Business Office to handle patient billing, process payments, issue receipts, and maintain accurate financial records in the hospital system. You will provide frontline support to patients and relatives on billing inquiries, assist with registration, cashiering, and insurance-related matters, and ensure compliance with hospital policies.

This role offers exposure to a busy healthcare environment and opportunities for on‑the‑job

Qualifications

• Minimum SPM qualification.
• Diploma in Business Administration, Accounting, Finance, or related field is an added advantage.
• Familiarity with hospital systems (HITS/KCIS or equivalent) is preferred.

Responsibilities

• Prepare and issue patient bills accurately according to hospital guidelines.
• Collect and process payments (cash, credit card, insurance, or online) and issue receipts.
• Enter, update, and maintain patient billing data in the hospital system.
• Attend to patient and relative inquiries courteously and provide clarification on billing matters.
• Assist in processing refunds, debit notes, credit notes, and adjustments.

Skills

Billing administration

Cashiering

Customer service

Record keeping

Insurance claims knowledge

Frontline support

Education

SPM qualification

Diploma in Business Administration, Accounting, Finance, or related field

Tools

HITS/KCIS

Job description

KPJ Kluang Specialist Hospital is seeking an Assistant in the Business Office to handle patient billing, process payments, issue receipts, and maintain accurate financial records in the hospital system. You will provide frontline support to patients and relatives on billing inquiries, assist with registration, cashiering, and insurance-related matters, and ensure compliance with hospital policies.

This role offers exposure to a busy healthcare environment and opportunities for on‑the‑job