ASSISTANT, CASHIER

KPJ Kajang Specialist Hospital; Malaysia; On-site; MYR 33,000 - 50,000; Full time

Job summary

KPJ Healthcare Berhad seeks a diligent Cashier/Billing Support staff to handle patient payments and ensure accurate billing within our hospital network in Malaysia.

You will maintain records, assist with refunds, and support audits while upholding PDPA and ISO standards. This role emphasizes customer service and precise financial handling in a hospital setting.

Qualifications

Responsibilities

• Handle all patient payments (cash, credit card, online transfer) and issue official receipts.
• Enter payments into the Hospital Information System (HIS) and reconcile daily cash transactions.
• Ensure timely deposit of collected funds in line with hospital procedures.
• Maintain accurate billing records; verify charges for services rendered.
• Process refunds and adjustments with proper approvals; assist with billing submissions.
• Support internal/external audits and ensure data confidentiality (PDPA, ISO 9001:2015).
• Provide courteous billing support to patients and explain charges, deposits, and co-payments.

Job description

1. CASH MANAGEMENT & PAYMENT PROCESSING Handle all patient payments (cash, credit card, online transfer) for admissions, treatments, pharmacy, and other services. Issue accurate official receipts and ensure that payment records are properly entered into the Hospital Information System (HIS). Reconcile daily cash transactions and submit end-of-day reports to the Chief Cashier or Finance Department. Ensure timely deposit of collected funds in accordance with hospital procedures.
2. RECORD KEEPING & BILLING SUPPORT Maintain accurate and up-to-date financial records of all transactions. Assist in verifying billing amounts for services rendered to patients. Liaise with the billing team to ensure charges are correctly reflected before payment collection. Process refunds and adjustments based on verified approvals. Support in billing submission and coordinate with other unit for smooth process of bill submission.
3. FINANCIAL COMPLIANCE & SECURITY Comply all financial policies and procedures to ensure secure and compliant handling of payments. Report any discrepancies, irregularities, or suspected fraud to the Chief Cashier immediately. Ensure proper storage and confidentiality of cash handling materials and patient billing information.
4. CUSTOMER SERVICE & PATIENT SUPPORT Assist patients and families with billing inquiries and explain charges, deposits, and co-payments clearly. Provide courteous and professional service to all patients, ensuring a smooth financial process. Assist with basic financial counseling or refer to senior staff for more complex payment arrangements. Reduce the waiting time for patient.
5. AUDIT SUPPORT & DATA CONFIDENTIALITY Support internal and external audits by providing requested financial documents and transaction reports. Ensure compliance with ISO 9001:2015, PDPA, and hospital regulatory standards during cashier operations. Maintain full confidentiality of patient billing data and follow data protection protocols at all times.
6. ADDITIONAL RESPONSIBILITIES Participation in New Services – Actively support the implementation of new hospital services. Regulatory Compliance – Ensure adherence to ISO 9001:2015, environmental regulations, OSH Act, and hospital accreditation standards. General Duties – Perform any other relevant tasks assigned by the superior. Policy & Procedure Compliance – Follow all hospital financial policies, maintaining accurate records when required. Corrective Actions – Take prompt action to resolve compliance issues related to hospital standards and audits. Audit Performance – Ensure department compliance with internal and external audits. Patient & Family Rights – Uphold policies protecting patient and family rights at all times. Baby-Friendly Hospital Initiative (BFHI) – Ensure full compliance with BFHI standards. Data Protection – Maintain strict confidentiality of patient information, ensuring PDPA compliance.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.