Patient Access & Front Desk Specialist

KPJ Bandar Maharani Specialist Hospital; Muar; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Bandar Maharani Specialist Hospital is seeking a dedicated reception/administrative staff member to join our team. The role focuses on registering patients, managing appointments, answering inquiries, and ensuring a smooth patient flow at the front desk.

You will support billing, patient records, and coordination with internal departments while upholding confidentiality and a tidy waiting area.

Responsibilities

• Register patients accurately in the system and ensure all details are complete.
• Schedule, reschedule, and manage patient appointments, including walk-in cases.
• Answer phone calls, WhatsApp, and inquiries professionally and promptly.
• Ensure smooth patient flow and assist in reducing waiting time.
• Inform patients of any changes, delays, or doctor availability.
• Prepare and manage patient records, forms, and documentation.
• Assist in billing processes and ensure accurate payment collection.
• Verify patient details, including insurance/guarantee letters where applicable.
• Coordinate with consultants, clinic assistants, and other departments (lab, radiology, pharmacy).
• Maintain cleanliness and organization of the reception and waiting area.
• Ensure confidentiality of patient information at all times.
• Comply with hospital policies, SOPs, and regulatory requirements.
• Participate in 5S, quality improvement, and safety initiatives.

Job description

KPJ Bandar Maharani Specialist Hospital is seeking a dedicated reception/administrative staff member to join our team. The role focuses on registering patients, managing appointments, answering inquiries, and ensuring a smooth patient flow at the front desk.

You will support billing, patient records, and coordination with internal departments while upholding confidentiality and a tidy waiting area.