Guest Experience & Patient Care Coordinator

KPJ Bandar Maharani Specialist Hospital; Muar; On-site; MYR 33,000 - 47,000; Full time

Job summary

KPJ Bandar Maharani Specialist Hospital in Muar, Malaysia is seeking a diligent administrative assistant to support daily operations and patient services.

The role focuses on coordinating appointments, distributing informational materials, handling inquiries and complaints, and performing clerical tasks. You will also help ensure adherence to quality standards, patient rights, and safety goals, contributing to a positive patient experience and the hospital’s commitment to service excellence.

Qualifications

• Manage appointments.
• Prepare and distribute brochures and flyers.
• Handle general inquiries and complaints.
• Perform clerical duties.
• Participate in new services as introduced.
• Ensure compliance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, 5S, and hospital accreditation; maintain records.
• Ensure policies on patients' and families’ rights are addressed.
• Adhere to Patient Safety Goals.
• Adhere to Standard People Practice (SPP).
• Support KPJ Cares and other duties as required.

Responsibilities

• Manage appointments.
• Manage brochures and flyers.
• Handle general inquiries and complaints.
• Perform clerical duties.
• Participate in new services as introduced.
• Ensure ISO/quality and accreditation records are maintained.
• Ensure patient rights policies are addressed.
• Support KPJ Cares and customer loyalty initiatives.
• Other duties as required to fulfill job scope.

Job description

KPJ Bandar Maharani Specialist Hospital in Muar, Malaysia is seeking a diligent administrative assistant to support daily operations and patient services.

The role focuses on coordinating appointments, distributing informational materials, handling inquiries and complaints, and performing clerical tasks. You will also help ensure adherence to quality standards, patient rights, and safety goals, contributing to a positive patient experience and the hospital’s commitment to service excellence.