Parts & Service Coordinator (Warranty & Claims)

Zhong Ma Equipment Sdn Bhd; Miri; On-site; MYR 33,000 - 67,000; Full time

Job summary

Zhong Ma Equipment Sdn Bhd in Malaysia is seeking a proactive individual to support warranty claims and after-sales processes. You will handle documentation for warranty submissions, track inquiries, and help drive service quality across the 3S model (Sales, Spare parts, After-sales).

Join a team expanding to strengthen customer service and sales support. Suitable candidates should be detail-oriented and capable of coordinating with HOD and service teams to resolve issues efficiently.

Responsibilities

• Record all parts warranty claims and prepare submissions.
• Investigate problems, prepare reports, obtain solutions and advise HOD to solve customers' complaints.
• Monitor and analyse competitors' activities and provide reports to enhance sales productivity.

Job description

Zhong Ma Equipment Sdn Bhd in Malaysia is seeking a proactive individual to support warranty claims and after-sales processes. You will handle documentation for warranty submissions, track inquiries, and help drive service quality across the 3S model (Sales, Spare parts, After-sales).

Join a team expanding to strengthen customer service and sales support. Suitable candidates should be detail-oriented and capable of coordinating with HOD and service teams to resolve issues efficiently.