Automotive Warranty Claims Specialist

Ming Heng Motor Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Job summary

Ming Heng Motor Sdn Bhd is seeking a Warranty Assistant to support our Automotive Aftersales Team in Kuala Lumpur. You will handle warranty claims, coordinate with service staff and suppliers, and maintain accurate records while assisting customers with inquiries.

The role emphasizes attention to detail, organizational skills, and proficiency in Microsoft Office, with Bahasa Malaysia and English as key communication languages. Mandarin is a plus.

Qualifications

• Minimum SKM / Diploma in Automotive, Business Administration or related field.
• Experience in automotive warranty, aftersales, service advisory, workshop or automotive administration is an advantage.
• Basic knowledge of cars, vehicle parts and repairs is preferred.
• Good attention to detail and organizational skills.
• Good communication and follow-up skills.
• Proficiency in Microsoft Office and bilingual capabilities are valued.

Responsibilities

• Assist in processing vehicle warranty claims and related documents.
• Check warranty claim forms, repair orders, invoices and supporting documents.
• Assist with warranty claim submission, approval and follow-up.
• Coordinate with Service Advisors, Technicians, Workshops and Suppliers.
• Update and maintain accurate warranty records and claim status.
• Follow up on pending warranty claims and repair cases.
• Assist in handling customer enquiries related to vehicle warranty and claims.
• Prepare warranty reports and documentation when required.
• Ensure warranty procedures follow SOP and guidelines.
• Perform other administrative and aftersales duties assigned by management.

Skills

Attention to detail

Organizational skills

Communication skills

Follow-up skills

Basic car knowledge

Microsoft Office

Bahasa Malaysia

English

Mandarin (advantage)

Education

Diploma / SKM in Automotive or related field

Tools

Microsoft Office

Job description

Ming Heng Motor Sdn Bhd is seeking a Warranty Assistant to support our Automotive Aftersales Team in Kuala Lumpur. You will handle warranty claims, coordinate with service staff and suppliers, and maintain accurate records while assisting customers with inquiries.

The role emphasizes attention to detail, organizational skills, and proficiency in Microsoft Office, with Bahasa Malaysia and English as key communication languages. Mandarin is a plus.