Aftersales & Product Support Manager

Kobelco Construction Machinery Malaysia Sdn Bhd; West Coast Division; On-site; MYR 56,000 - 100,000; Full time

Job summary

Kobelco Construction Machinery Malaysia Sdn Bhd, Sabah, is seeking a dedicated Parts & Service Coordinator to lead the KCMM Sabah Parts & Service Department operations, including sales performance and activities.

Responsibilities include budget monitoring, warranty processing, handling customer complaints, planning afte r sales activities, and providing technical support to customers, branches, dealers and internal teams.

Responsibilities

• Oversee KCMM Sabah Parts & Service Department operations including sales performance and activities.
• Monitor annual Parts & Service budget to ensure achievement of targets.
• Handle warranty system and warranty process flow for timely, accurate submissions.
• Address customer complaints or requests efficiently.
• Plan and analyse aftersales activities including visiting customers and worksites.
• Provide technical support to customers, branches, dealers and internal sales team.
• Conduct product and technical training to mechanics, internal staff, customers and operators.
• Set Parts & Service KPI and conduct staff performance assessments, usually year-end.
• Prepare and present Parts & Service materials during quarterly, budget and management meetings.

Job description

Kobelco Construction Machinery Malaysia Sdn Bhd, Sabah, is seeking a dedicated Parts & Service Coordinator to lead the KCMM Sabah Parts & Service Department operations, including sales performance and activities.

Responsibilities include budget monitoring, warranty processing, handling customer complaints, planning afte r sales activities, and providing technical support to customers, branches, dealers and internal teams.