Partnership & Community Engagement Specialist

AIST Malaysia Sdn Bhd.; Labuan; On-site; MYR 33,000 - 67,000; Full time

Job summary

AIST Malaysia Sdn. Bhd. is seeking a Partnerships & Community Engagement Specialist to serve as the primary contact for drivers and clients, delivering in-person, phone, and digital support to build strong relationships and boost brand loyalty.

You will monitor service quality, support vehicle branding and advertising opportunities, prepare management reports, and help run office operations while upholding branding standards and internal policies.

Qualifications

• English at B2 level or higher.
• Strong interpersonal and negotiation skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of local markets and community networks.
• Proficiency in MS Office and familiarity with digital communication tools.

Responsibilities

• Serve as a primary point of contact for drivers and clients, providing ongoing support through in-person, phone, and digital communication and to foster positive relationships, ensure a high level of customer satisfaction, enhance brand loyalty and community engagement.
• Monitor service quality metrics and identify opportunities for operational improvements.
• Support vehicle branding initiatives, including communication with drivers, scheduling installations, and ensuring branding quality standards, conduct regular checks to maintain branding consistency and quality across the fleet.
• Negotiate advertising opportunities with local businesses, support offline advertising activities, promotional campaigns and driver/client activation events to maximize brand visibility.
• Prepare detailed activity reports and updates for management on a daily, weekly, and monthly basis.
• Support daily office operations and assist in resolving city-specific operational challenges.
• Ensure adherence to company standards, branding guidelines, and internal policies.

Skills

English proficiency (B2)

Interpersonal skills

Organizational & multitasking

Independence & teamwork

Knowledge of local markets & community

Digital communication tools

Tools

MS Office

Job description

Partnership & Community Engagement Specialist

Serve as a primary point of contact for drivers and clients, providing ongoing support through in-person, phone, and digital communication and to foster positive relationships, ensure a high level of customer satisfaction, enhance brand loyalty and community engagement.

Monitor service quality metrics and identify opportunities for operational improvements.

Support vehicle branding initiatives, including communication with drivers, scheduling installations, and ensuring branding quality standards, conduct regular checks to maintain branding consistency and quality across the fleet.

Negotiate advertising opportunities with local businesses, support offline advertising activities, promotional campaigns and driver/client activation events to maximize brand visibility.

Prepare detailed activity reports and updates for management on a daily, weekly, and monthly basis.

Support daily office operations and assist in resolving city-specific operational challenges.

Ensure adherence to company standards, branding guidelines, and internal policies.

Qualifications & Skills

English at least B2 level or higher.

Strong interpersonal and negotiation skills.

Excellent organizational and multitasking abilities.

Ability to work independently and collaboratively in a fast-paced environment.

Knowledge of local markets and community networks.

Proficiency in MS Office and familiarity with digital communication tools.

Working conditions

Stable monthly remuneration on hands, with potential increases contingent upon successful probation and demonstrated results.

5-day working week, from Monday to Friday.

Mentorship and training programs designed to help you adapt to the role and perform your duties effectively and efficiently.

Opportunities to learn from senior team members who will share their expertise, insights, and life hacks in customer service and business development areas to enhance your skills.

Potential for professional growth and career development within the company based on performance and initiative.

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal is to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal is to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.