Partner Success & Operations Executive

Unibexs Sdn Bhd; Malaysia; Presencial; MYR 60 000 - 96 000; Tempo integral

Resumo da oferta

Unibexs Sdn Bhd is seeking a proactive Partner Success & Operations Executive to join our team in Malaysia. You will onboard education agents, guide their use of the platform, and support student applications while coordinating with universities and internal teams.

You will ensure records are accurate and help move delayed applications forward. The role emphasizes creating SOPs, improving workflows, and reporting updates in weekly leadership meetings.

Qualificações

• 1–3 years of relevant experience or a recent graduate with leadership roles.
• Strong operational and problem-solving mindset.
• Excellent written and verbal communication in English.
• Professional communication across WhatsApp, email, and other platforms.
• Highly organized with attention to detail and accuracy.
• Strong time management, prioritisation, and follow-up skills.
• Confident interpersonal skills to build relationships.
• Self-motivated, proactive, and able to work independently.
• Familiarity with Google Workspace and CRM systems.

Responsabilidades

• Onboard newly joined education agents after they join Unibexs.
• Guide agents on how to use the platform and submit student applications.
• Support agents with application processes, requirements, documentation, and updates.
• Follow up with inactive agents and encourage student submissions.
• Coordinate with internal teams, universities, and education agents when required.
• Keep application records accurate, organized, and up to date.
• Identify delayed applications and help move them forward.
• Proactively communicate application updates to education agents.
• Assist in creating SOPs, checklists, and workflows for partner support and application follow-up.
• Identify recurring operational issues and recommend process improvements.
• Support initiatives that enhance the overall partner experience.
• Attend weekly leadership meetings and provide updates, highlight challenges, and share improvement ideas.
• Support the maintenance of university information, including tuition fees, scholarships, intakes, entry requirements, and program details.

Conhecimentos

Experience 1–3 years

English communication

Operational mindset

Problem solving

Time management

Interpersonal skills

Independent work

Formação académica

Bachelor's degree in Business / IT / Engineering

Ferramentas

Google Workspace

CRM systems

WhatsApp

Email platforms

Descrição da oferta de emprego

We are looking for a proactive and organized Partner Success & Operations Executive to join our team. This role is for someone who is organized, proactive, confident, and hungry to grow. You will work closely with the leadership team to support education agents, follow up on student applications, improve workflows, and help build the operational system behind Unibexs. The right person should be able to take initiative, solve problems, communicate clearly, and grow into a future leadership role as the company scales.

Responsibilities

Onboard newly joined education agents after they join Unibexs.

Guide agents on how to use the platform and submit student applications.

Support agents with application processes, requirements, documentation, and updates.

Follow up with inactive agents and encourage student submissions.

Coordinate with internal teams, universities, and education agents when required.

Keep application records accurate, organized, and up to date.

Identify delayed applications and help move them forward.

Proactively communicate application updates to education agents.

Assist in creating SOPs, checklists, and workflows for partner support and application follow-up.

Identify recurring operational issues and recommend process improvements.

Support initiatives that enhance the overall partner experience.

Attend weekly leadership meetings and provide updates, highlight challenges, and share improvement ideas.

Support the maintenance of university information, including tuition fees, scholarships, intakes, entry requirements, and program details, and report outdated or inaccurate information.

Required Skills

1–3 years of relevant experience, or a recent graduate with demonstrated leadership, initiative, and execution through university leadership roles, student organisations, internships, or extracurricular activities.

Strong operational and problem-solving mindset with the ability to manage multiple priorities effectively.

Excellent written and verbal communication skills in English.

Professional and responsive communication skills across WhatsApp, email, and other business communication platforms.

Highly organised with exceptional attention to detail and accuracy.

Strong time management, prioritisation, and follow-up skills.

Confident interpersonal skills with the ability to build positive relationships and handle enquiries professionally.

Self-motivated, proactive, and able to work independently with minimal supervision.

Comfortable working in a fast-paced, growing startup environment.

Proficient in Google Workspace (particularly Google Sheets), CRM systems, email, WhatsApp, and other digital collaboration tools.

Able to develop and continuously improve operational processes, checklists, and standard operating procedures (SOPs).

Bachelor's degree in Business, Information Technology, Engineering, or a related discipline is preferred.

Proficiency in Arabic is preferred; however, candidates of all nationalities are encouraged to apply.

Additional language proficiency in Malay, Bengali, Indonesian, or Mandarin is an advantage.

Salary will be determined based on the candidate's experience, qualifications, and overall fit for the role.

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