Part-Time Sales Associate (TRX)

Clarks Outlet; Kuala Lumpur; On-site; MYR 22,000 - 36,000; Full time

Job summary

Clarks Outlet Malaysia is seeking a customer-focused Sales Associate in Kuala Lumpur to demonstrate products, educate shoppers, and drive sales targets. You will identify interested customers, provide brand information, and deliver promotional incentives while maintaining store standards.

You will handle stock checks, visual merchandising, housekeeping, and timely responses to customer feedback. Fluency in English and Bahasa Malaysia is required; Mandarin is a plus.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell should opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves with products and ensure adherence to visual merchandising guidelines.
• Perform general housekeeping - keep areas neat while working, and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock check and stock count on a periodic basis, or as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and proper grooming standards.
• Ensure security of store environment and report breach, where necessary.
• Attend to customers 'feedback/complaint and elevate, where necessary

Skills

Customer service

Communication

Self-discipline

Retail knowledge

Education

SPM level

Tools

Microsoft Office

POS system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined