Part-Time Sales Associate (TRX)

Clarks group; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Clarks group in Kuala Lumpur is seeking a customer-oriented Retail Sales Associate to drive sales and deliver excellent service in a fast-paced environment.

You will demonstrate products, assist customers, process transactions, and maintain store presentation in line with brand standards. Fluency in English and Bahasa Malaysia is expected, with Mandarin as a bonus; strong communication and reliability are key for success.

Qualifications

• SPM level education
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Responsibilities

• Demonstrate and explain products to persuade customers to purchase
• Identify interested customers and provide brand information
• Deliver promotions to educate customers and drive sales
• Achieve personal sales targets and sell-through
• Perform up-selling and cross-selling when opportunities arise
• Record sales using the POS system
• Replenish shelves and follow visual merchandising guidelines
• Maintain store cleanliness and housekeeping
• Provide excellent service to customers and vendors
• Conduct stock checks and periodic stock counts
• Observe punctuality and grooming standards
• Ensure store security and report breaches
• Address customer feedback or complaints when needed

Skills

English

Bahasa Malaysia

Mandarin (nice to have)

Retail sales

Customer service

Communication skills

Self-discipline

Education

SPM level

Tools

POS system

Microsoft Office

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and elevate, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined