Part-Time .

Hafizi Gadget (M) Sdn Bhd; Raub; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

Hafizi Gadget (M) Sdn Bhd is seeking a Retail Customer Service Associate to assist shoppers with product inquiries, process transactions, and maintain an appealing store layout. You will support inventory tasks, respond to WhatsApp inquiries, and use Google Sheets for data entry while collaborating with the team to meet sales targets.

Provide friendly, knowledgeable service and learn about new electronics to effectively advise customers.

Qualifications

• Experience in retail or customer service is preferred.
• Ability to process POS transactions accurately.
• Willingness to learn about electronics and gadgets.
• Good communication skills in interacting with customers.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Process transactions using the POS system accurately.
• Maintain clean, organized sales floor and ensure merchandise is well-displayed.
• Assist with stock receipts, stocking shelves, and inventory counts.
• Handle customer inquiries and orders via WhatsApp promptly and helpfully.
• Use Google Sheets for data entry and record-keeping as required.
• Support daily store operations and adhere to security and loss-prevention policies.

Skills

Customer service

POS operation

Product knowledge

Team collaboration

WhatsApp support

Google Sheets

Tools

POS system

Google Sheets

WhatsApp

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide excellent customer service to all shoppers, assisting them with product inquiries, purchases, and any issues they may encounter.

Operate the Point of Sale (POS) system accurately to process customer transactions, including cash, credit card, and other payment methods.

Maintain a clean, organized, and visually appealing sales floor, ensuring merchandise is well-displayed and stocked.

Assist with inventory management tasks, including receiving new stock, checking for damages, and reporting discrepancies.

Handle customer inquiries and orders received via WhatsApp, providing prompt and helpful responses.

Utilize Google Sheets for basic data entry and record-keeping as required by the store management.

Demonstrate a willingness to learn about new electronic gadgets and product features to effectively advise customers.

Collaborate with team members to achieve sales targets and ensure smooth store operations.

Adhere to all company policies and procedures, including those related to security and loss prevention.

Requirement

• Provide excellent customer service to all shoppers, assisting them with product inquiries, purchases, and any issues they may encounter.
• Operate the Point of Sale (POS) system accurately to process customer transactions, including cash, credit card, and other payment methods.
• Maintain a clean, organized, and visually appealing sales floor, ensuring merchandise is well-displayed and stocked.
• Assist with inventory management tasks, including receiving new stock, checking for damages, and reporting discrepancies.
• Handle customer inquiries and orders received via WhatsApp, providing prompt and helpful responses.
• Utilize Google Sheets for basic data entry and record-keeping as required by the store management.
• Demonstrate a willingness to learn about new electronic gadgets and product features to effectively advise customers.
• Collaborate with team members to achieve sales targets and ensure smooth store operations.
• Adhere to all company policies and procedures, including those related to security and loss prevention.

Responsibility

• Greet and assist customers in a friendly and professional manner, answering inquiries about products and services.
• Process customer transactions accurately and efficiently using the POS system, handling cash, credit, and other payment methods.
• Maintain store cleanliness and organization, ensuring products are well-displayed and the sales floor is tidy.
• Assist with inventory management, including receiving stock, stocking shelves, and conducting regular inventory counts.
• Provide product information and recommendations to customers, helping them make informed purchasing decisions.
• Handle customer complaints and returns with empathy and efficiency, aiming for satisfactory resolutions.
• Support daily retail operations, including opening and closing procedures, and maintaining store security.
• Utilize WhatsApp for customer communication, responding to inquiries and providing updates on orders or promotions.
• Assist with basic administrative tasks as needed, such as data entry in Google Sheets or organizing sales records.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance