Boutique Sales Assistant

Effective Bond Sdn Bhd; Kuala Lumpur; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Sick leave and hospitalization leave

Provident fund

Social insurance

Overtime pay

Employment insurance

Commission

Job summary

Jora Malaysia in Kuala Lumpur is seeking a Retail Customer Service Associate to deliver exceptional service, handle cash and POS transactions, and support daily store operations.

The role requires at least a minimum of SPM/high school qualification, 2 years in retail or customer service, basic numeracy, and willingness to work shifts and travel for events. Physical fitness and teamwork are essential, with benefits and career growth opportunities.

Qualifications

• Minimum SPM/high school qualification or equivalent.
• Minimum 2 years of similar working experience in retail or customer service.
• Basic numeracy for cash and POS transactions.
• Willingness to work shifts, weekends and public holidays.
• Willingness to be deployed for events or outstation assignments, including occasional travel.
• Physically fit to stand for extended periods.

Responsibilities

• Provide excellent, personalized customer service to all customers.
• Contribute to achieving individual and store sales targets.
• Build positive customer relationships to encourage repeat visits.
• Handle customer inquiries and complaints professionally, escalating when necessary.
• Assist with daily opening and closing procedures as assigned.
• Operate the POS system and handle cash and card transactions accurately.
• Maintain store cleanliness, organization and product display standards.
• Support stock receiving, replenishment and inventory counts.
• Help maintain visual merchandising displays according to brand guidelines.
• Ensure products are properly displayed, priced and tagged.
• Report stock issues and customer feedback to the Store Manager or supervisor.
• Assist the Store Manager with daily tasks and ad-hoc duties as required.
• Support sales activities at external events, roadshows, pop-ups or outstation assignments as required.
• Represent the brand professionally when deployed to off-site or outstation sales locations.
• Assist with setup, sales operations and breakdown during event or outstation assignments.
• Report to work on time and adhere to assigned schedules.
• Follow company policies, procedures and workplace rules.
• Maintain professionalism, punctuality and effective teamwork at all times.
• Demonstrate flexibility and a positive attitude toward operational needs.

Skills

Customer service

Cash handling

POS transactions

Teamwork

Education

Minimum SPM / high school qualification or equivalent

Tools

POS system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum SPM / high school qualification or equivalent

Minimum 2 years of similar working experience in retail or customer service

Basic numeracy skills for handling cash and POS transactions

Willingness to work shifts, weekends and public holidays as required

Willingness to be deployed for events or outstation assignments, including occasional travel

Physically fit and able to stand for extended periods on the sales floor

Requirement

• Minimum SPM / high school qualification or equivalent
• Minimum 2 years of similar working experience in retail or customer service
• Basic numeracy skills for handling cash and POS transactions
• Willingness to work shifts, weekends and public holidays as required
• Willingness to be deployed for events or outstation assignments, including occasional travel
• Physically fit and able to stand for extended periods on the sales floor

Responsibility

• Provide excellent, personalized customer service to all customers
• Contribute to achieving individual and store sales targets
• Build positive customer relationships to encourage repeat visits
• Handle customer inquiries and complaints professionally, escalating when necessary
• Assist with daily opening and closing procedures as assigned
• Operate the POS system and handle cash and card transactions accurately
• Maintain store cleanliness, organization and product display standards
• Support stock receiving, replenishment and inventory counts
• Help maintain visual merchandising displays according to brand guidelines
• Ensure products are properly displayed, priced and tagged
• Report stock issues and customer feedback to the Store Manager or supervisor
• Assist the Store Manager with daily tasks and ad-hoc duties as required
• Support sales activities at external events, roadshows, pop-ups or outstation assignments as required
• Represent the brand professionally when deployed to off-site or outstation sales locations
• Assist with setup, sales operations and breakdown during event or outstation assignments
• Report to work on time and adhere to assigned schedules
• Follow company policies, procedures and workplace rules
• Maintain professionalism, punctuality and effective teamwork at all times
• Demonstrate flexibility and a positive attitude toward operational needs

Benefits

• Annual leave
• Sick leave and hospitalization leave
• Provident fund
• Social insurance
• Overtime pay
• Employment insurance
• Commission