Outsource Specialist

NCS Global Technology Sdn Bhd; Bayan Lepas; On-site; MYR 42,000 - 66,000; Full time

Job summary

NCS Global Technology Sdn. Bhd. is seeking a proactive Outsource Specialist to support outsourced workforce operations and recruitment activities. You will manage service delivery, build strong customer relationships, and handle end-to-end recruitment from sourcing to onboarding.

Ideal candidates have 2–3 years in outsourcing or recruitment, strong communication skills, and the ability to work in a fast-paced environment. Join us to drive workforce solutions for leading clients.

Qualifications

• Bachelor's Degree in any field required.
• 2-3 years of experience in outsourcing, staffing, recruitment, workforce management, or service delivery operations preferred.
• Candidates with experience in recruitment, customer service, outsourcing, staffing, HR, or account management have an added advantage.
• Strong stakeholder management and communication skills are essential.
• Good organizational and multitasking abilities; proactive and willing to learn.

Responsibilities

• Manage outsourced workforce and service delivery operations.
• Build and maintain strong relationships with customers to understand their workforce requirements.
• Handle end-to-end recruitment activities, including sourcing, screening, interview coordination, offer management, and onboarding.
• Monitor staffing fulfilment, attendance, and resource deployment.
• Track contractual obligations, SLA performance, and compliance requirements.
• Prepare headcount, recruitment, and operational reports.
• Coordinate with internal stakeholders to address workforce and operational matters.
• Resolve employee and customer queries in a professional and timely manner.

Skills

Stakeholder management

Communication skills

Organizational & multitasking

Proactive & quick learner

MS Office proficiency

Education

Bachelor's Degree in any field

Tools

Microsoft Office

Job description

We are looking for a proactive and results-driven Outsource Specialist to support our outsourced workforce operations and recruitment activities. This role requires strong stakeholder management skills, the ability to manage customer requirements, and a passion for talent acquisition to ensure timely resource fulfillment.

• Manage outsourced workforce and service delivery operations
• Build and maintain strong relationships with customers to understand their workforce requirements
• Handle end-to-end recruitment activities, including sourcing, screening, interview coordination, offer management, and onboarding
• Monitor staffing fulfilment, attendance, and resource deployment
• Track contractual obligations, SLA performance, and compliance requirements
• Prepare headcount, recruitment, and operational reports
• Coordinate with internal stakeholders to address workforce and operational matters
• Resolve employee and customer queries in a professional and timely manner

Requirements

Bachelor's Degree in any field

2-3 years of experience in outsourcing, staffing, recruitment, workforce management, or service delivery operations.

Candidates with experience in recruitment, customer service, outsourcing, staffing, HR, or account management will have an added advantage

Strong stakeholder management and communication skills

Good organizational and multitasking abilities

Proactive, resourceful, and willing to learn

Proficient in Microsoft Office applications

Results-oriented and able to work in a fast-paced environment

Why Join Us?

Opportunity to work with leading customers and industry partners

Dynamic and collaborative work environment

Career development and growth opportunities

Exposure to workforce management and outsourcing operations

Interested candidates are invited to submit their updated resume. Join us and be part of a team that delivers exceptional workforce solutions to our customers. Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.

We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies. No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service.

NCS staffs comprises of highly qualified consultants, with hands-on experience and specialties.

We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training and development.

NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives.

We adopt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services.

Within NCS Global Technology and its own subsidaries, together with our strategy technology partners, we ensure the full success of our client and the company.

Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.

We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies. No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service.

NCS staffs comprises of highly qualified consultants, with hands-on experience and specialties.

We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training and development.

NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives.

We adopt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services.

Within NCS Global Technology and its own subsidaries, together with our strategy technology partners, we ensure the full success of our client and the company.