Technical Customer Support I (Penang)

NCS Global Technology Sdn. Bhd.; Penang; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

NCS Global Technology Sdn. Bhd. is seeking a customer support professional to handle inbound calls, emails and chats for UK customers. The role combines a hybrid work arrangement with ongoing training and a focus on clear, client-ready communication.

Fresh graduates are welcome; no prior experience is required. The position emphasizes learning new technologies and providing timely, professional customer service while documenting all interactions in the CRM system.

Qualifications

• Diploma or Bachelor’s degree in related field.
• Fresh graduates are welcome to apply (no prior working experience).
• Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
• Nice-to-have: Basic understanding of hardware and software troubleshooting.
• Nice-to-have: Profiles from Chinese background.
• Strong communication and active listening skills.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Enthusiastic and proactive approach to learning new skills and technologies.

Responsibilities

• Resolve problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Articulate technical issues in simple to understand terms to both management and customers.
• Fully documents customer interactions and issues in real-time in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Skills

Strong communication

Active listening

Time management

Organizational skills

Learning mindset

Education

Diploma or Bachelor’s degree in related field

Job description

Responsibilities

• Hybrid working arrangement & 5 working days.
• Rotational 9 hours & 12 hours shift between Morning, Afternoon, and Night (Majorly Afternoon shift to support UK customers).
• Training will be provided.
• Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
• Articulate technical issues in simple to understand terms to both management and customers.
• Fully documents customer interactions and issues in real-time in CRM systems.
• Escalate unresolved or complex issues to senior team members or specialized departments as necessary.
• Learn and adapt to new technologies, products, and platforms to effectively assist customers.
• Provide feedback on recurring customer issues to support team leaders in process improvement initiatives.
• Maintain a high level of professionalism in all customer interactions.

Requirements

• Diploma or Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
• Fresh graduates are welcome to apply! (no prior working experience required)
• Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations.
• Nice-to-have: Basic understanding of hardware and software troubleshooting.
• Nice-to-have: Profiles from Chinese background.
• Strong communication and active listening skills.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Enthusiastic and proactive approach to learning new skills and technologies.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Over the past decade, NCS has grown to be a strong player in outsourcing and recruitment. Our unique capabilities, which focus on talents development, create a wide range of available resources in Engineering, Information Technology, as well as non-Technical BPO.

We pride ourselves in delivering an unparalleled level of customer service, to both, our client managers and to our contractors. Our services range from Application Development, Outsourcing, Service Maintenance to Consultation. These services are flexible, scalable and precisely orchestrated to meet our client’s needs. Through NCS’s comprehensive services, we provide a stable business platform for our customers, thus enabling them to focus on their core competencies. No other company is able to provide the full suite of professional services, which combines quality people with an unprecedented level of service.

NCS staffs comprises of highly qualified consultants, with hands-on experience and specialties.

We are dedicated to provide full-fledged Business & IT consultation, technical specialties, resource training and development.

NCS personnel are recognized for their professional consulting expertise and result-oriented approach in meeting customers' business objectives.

We adopt to modern and latest resources management systems, aligning towards ISO standard for quality assurance in our services.

Within NCS Global Technology and its own subsidaries, together with our strategy technology partners, we ensure the full success of our client and the company.

Researching careers? Find all the information and tips you need on career advice.