Outlet Team Lead: Merchandising & Customer Service

DKSH Management Ltd.; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

DKSH is seeking a Crew Leader, Outlet Operations in Kuala Lumpur to oversee daily outlet activities and ensure a seamless in-store experience for customers. You will lead frontline staff, maintain high standards of product presentation and cleanliness, and support packing and merchandising tasks in a fast-paced retail environment.

The role emphasizes hands-on leadership, effective communication, and a customer-first attitude, with flexibility to work rotating shifts and weekends in a

Qualifications

• SPM/PMR or equivalent qualification.
• Minimum 1 year of working experience in a related field.
• Willingness to work on rotating shifts, public holidays, and weekends.
• Demonstrated ability to lead and guide team members in a fast-paced operational environment.
• Positive working attitude with a professional and customer-oriented disposition.

Responsibilities

• Ensure consistent preparation and quality of baked goods to maintain product availability.
• Maintain cleanliness and replenishment of product display units.
• Uphold housekeeping and merchandising standards across the outlet.
• Support gift wrapping and packaging operations.
• Contribute to effective product display and visual merchandising.
• Deliver attentive and professional customer service.
• Lead and guide team members in daily outlet operations.
• Administrative duties and coordination tasks as required.

Skills

Team leadership

Customer service

Education

SPM/PMR equivalent

Job description

DKSH is seeking a Crew Leader, Outlet Operations in Kuala Lumpur to oversee daily outlet activities and ensure a seamless in-store experience for customers. You will lead frontline staff, maintain high standards of product presentation and cleanliness, and support packing and merchandising tasks in a fast-paced retail environment.

The role emphasizes hands-on leadership, effective communication, and a customer-first attitude, with flexibility to work rotating shifts and weekends in a