Outlet Supervisor — Lead Ops & Service, Health Insurance

AYAM PENYET BAGUS SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Additional leave

Health insurance

Meal provided

Job summary

Ayam Penyet Best in Kuala Lumpur is seeking a Restaurant Supervisor to oversee daily operations, ensure superb service, and maintain high food quality and safety standards.

You will lead a small team, train staff, monitor performance, and drive sales targets while ensuring safety and compliance across the restaurant. Fluency in English and Malay is required; willingness to travel and overtime may be needed.

Qualifications

• Min SPM with 1-2 year(s) of managerial experience in Food & Beverages.
• Strong leadership and coaching abilities.
• Positive attitude and eagerness to learn.
• Willing to work overtime and on public holidays if required.
• Able to join training at Kuala Lumpur.
• Strong presentation, communication, problem-solving, and time-management skills.
• Team player, able to work independently and under pressure.
• Proficient in English and Malay, both written and spoken.
• Confident, proactive, and capable of meeting tight deadlines.
• Owns transport and willing to travel.

Responsibilities

• Oversee daily restaurant operations and ensure high service standards.
• Report to the Area Manager on operational issues and delivery.
• Ensure the restaurant is prepared, stocked, and ready for service.
• Train the team on menu knowledge, presentation, and staffing needs.
• Address and resolve customer complaints professionally.
• Monitor attendance, conduct staff training, and ensure policy compliance.
• Analyze sales data to maximize revenue and meet targets.
• Prepare and submit daily reports on staff, sales, and inventory.
• Perform end-of-day procedures and other tasks as assigned by management.

Skills

Leadership

Teamwork

Communication

Time management

Problem solving

Presentation

Language skills (English/Malay)

Education

SPM or equivalent

Job description

Ayam Penyet Best in Kuala Lumpur is seeking a Restaurant Supervisor to oversee daily operations, ensure superb service, and maintain high food quality and safety standards.

You will lead a small team, train staff, monitor performance, and drive sales targets while ensuring safety and compliance across the restaurant. Fluency in English and Malay is required; willingness to travel and overtime may be needed.