Outlet Manager

AYAM PENYET BAGUS SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Additional leave

Health insurance

Meal provided

Job summary

Ayam Penyet Best in Kuala Lumpur is seeking a Restaurant Supervisor to oversee daily operations, ensure superb service, and maintain high food quality and safety standards.

You will lead a small team, train staff, monitor performance, and drive sales targets while ensuring safety and compliance across the restaurant. Fluency in English and Malay is required; willingness to travel and overtime may be needed.

Qualifications

• Min SPM with 1-2 year(s) of managerial experience in Food & Beverages.
• Strong leadership and coaching abilities.
• Positive attitude and eagerness to learn.
• Willing to work overtime and on public holidays if required.
• Able to join training at Kuala Lumpur.
• Strong presentation, communication, problem-solving, and time-management skills.
• Team player, able to work independently and under pressure.
• Proficient in English and Malay, both written and spoken.
• Confident, proactive, and capable of meeting tight deadlines.
• Owns transport and willing to travel.

Responsibilities

• Oversee daily restaurant operations and ensure high service standards.
• Report to the Area Manager on operational issues and delivery.
• Ensure the restaurant is prepared, stocked, and ready for service.
• Train the team on menu knowledge, presentation, and staffing needs.
• Address and resolve customer complaints professionally.
• Monitor attendance, conduct staff training, and ensure policy compliance.
• Analyze sales data to maximize revenue and meet targets.
• Prepare and submit daily reports on staff, sales, and inventory.
• Perform end-of-day procedures and other tasks as assigned by management.

Skills

Leadership

Teamwork

Communication

Time management

Problem solving

Presentation

Language skills (English/Malay)

Education

SPM or equivalent

Job description

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Ayam Penyet Best. The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and maintaining a high level of food quality and safety.

Job Description :

Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.

Ensure the restaurant is fully prepared, stocked, and ready for service.

Provide prompt, courteous customer service, maintaining high food and beverage quality standards.

Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.

Address and resolve customer complaints professionally and efficiently.

Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.

Monitor team attendance, conduct staff training, and ensure compliance with company policies.

Analyze sales data, maximize sales opportunities, and meet targets.

Prepare and submit daily reports on staff, sales, inventory, and any operational issues.

Perform end-of-day procedures and other tasks as assigned by management.

Requirement :

Min SPM with 1-2 year(s) of managerial experience in Food & Beverages

Strong leadership and coaching abilities.

Positive attitude and eagerness to learn.

Willing to work overtime and on public holidays if required.

Able to join training at Kuala Lumpur.

Strong presentation, communication, problem-solving, and time-management skills.

Team player, able to work independently and under pressure.

Proficient in English and Malay, both written and spoken.

Confident, proactive, and capable of meeting tight deadlines.

Owns transport and willing to travel.

• Additional leave
• Health insurance
• Meal provided

Your application will include the following questions:

• How many years' experience do you have as an Outlet Supervisor?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?
• Do you have Restaurant Operations experience?