Assistant Store Manager/ Store Manager (KL Area)

CHAGEE (M) SDN. BHD. (Retail); Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Basic plus fixed allowance & Incentive

On-job Training & Development Provided

Career Advancement based on candidate;

Job summary

CHAGEE (M) SDN. BHD. (Retail) in Kuala Lumpur invites applications for Assistant Store Manager/Store Manager at our KL area outlets.

The role leads daily operations, brews beverages per in-house recipes, supervises staff, and drives sales while maintaining service quality. You will conduct quality checks, manage inventory and cash, plan weekly schedules, and participate in staff training. Candidate should have F&B outlet experience, own transport, and a proactive, team-focused mindset with

Qualifications

• Candidate must possess SPM certification.
• Experience in F&B outlets is preferred.
• Able to work as part of a team to achieve outlet targets.
• Self-disciplined and self-driven to keep knowledge up-to-date.
• Own transportation and willing to travel.

Responsibilities

• Assist in daily outlet operations and ensure high service standards.
• Brew beverages and ensure quality per in-house recipes.
• Forecast and work with staff to meet sales targets.
• Plan weekly schedules and manage staffing requirements.
• Control inventory, cash, and card/e-wallet transactions.
• Monitor costs and ensure profitability targets.

Skills

Leadership

Teamwork

Customer service

Communication

Education

SPM certification

Job description

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Assistant Store Manager/ Store Manager (KL Area)

We are looking for Assistant Store Manager/ Store Manager for outlet at Kuala Lumpur area. At CHAGEE, we believe that all outlet staff is the bloodline of the company as they are the front-liner who bring the up most services and product to satisfy the needs of all CHAGEE's customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Expected to work at highest standard at all time to ensure outlets product and service quality.

Manage and to brew the beverage based out in-house recipe.

Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.

Forecast and set sales target with actions in place to meet sales target set.

Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.

Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.

Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.

Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.

Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.

Ensure outlet operation guide is adhere to by outlet and staff at all time.

Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.

Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.

Required to participate in operational process, including preparation of beverages, handle casher position and any other relevant task of outlets.

Requirements

Candidate must possess at least SPM certification.

Have prior working experience responsible on F&B outlet.

Able to work as a team to achieve outlet target and ensure smooth outlet process.

Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Possess own transportation and willing to travel.

Basic plus fixed allowance & incentives provided

On-job Training & Development Provided

Career Advancement based on candidate on-job performance