Outlet Manager (Bandar Seri Coalfileds)

Rakanda Enterprise Sdn Bhd; Sungai Buloh; On-site; MYR 50,000 - 73,000; Full time

Job summary

RAKAN is seeking an Outlet Manager to lead store operations, customer service, scheduling, cashiering, and loss prevention in a fast-paced retail environment.

You will recruit and mentor staff, manage inventory and shrinkage, and ensure high standards of service and merchandise quality. The ideal candidate has 2–5 years in retail/operations and strong organizational and communication skills, with the ability to work independently or as part of a team.

Qualifications

• Highschool Diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Lead store level operations including customer service, scheduling, cashiering, and back office support.
• Demonstrate desired behaviours for staff including driving sales and handling difficult sales scenarios.
• Recruit and hire staff to fill open positions quickly.
• Control inventory levels and reordering within budget; manage shrinkage.
• Oversee and manage the entire outlet operation and implement procedures.

Skills

Leadership

Customer service

Organizational skills

Communication

Teamwork

Attention to detail

Education

Highschool Diploma or equivalent

Job description

The Outlet Manager will be responsible for store level-support functions including customer service, scheduling day-to-day operations, cashiering, loss prevention, maintenance and back office support. The position requires attention to detail, strong organizational skills and the ability to work in a fast-paced environment.

In this role, you will:

To demonstrate desired behaviors for staff including driving sales, handling difficult or complicated sales, cash management, inventory, and follow-up with customers.

To provide a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.

To conduct hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.

To control inventory stock levels and reordering as necessary within budget.

To manage and controls shrinkage.

Oversee and manage the whole operation team in the outlet and implement operation procedure.

Requirements:

Highschool Diploma or equivalent

Strong organizational skills and attention to detail

Ability to work in a fast-paced environment

Good communication and interpersonal skills

Ability to work independently and as part of a team

Minimum 2–5 years of experience in a related field (retail/operations), with prior experience in a supervisory or team leader role.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Outlet Manager?
• Which of the following types of qualifications do you have?

Building Businesses, Growing People — Welcome to RAKAN

Founded in 2009, RAKAN has grown from a single outlet into a leading Wholesale Cash & Carry retailer, with 25 outlets across Central Malaysia in 2026.

We support thousands of businesses including restaurants, cafés, hotels, bakeries, hawkers, canteens, and home bakers with a wide range of bakery ingredients, kitchenware, and plastic packaging solutions.

At RAKAN, our success is driven by our people. We believe in teamwork, innovation, and continuous growth. We welcome passionate and self-motivated individuals to join us, develop their potential, and grow together as we continue our exciting expansion journey.

Building Businesses, Growing People — Welcome to RAKAN

Founded in 2009, RAKAN has grown from a single outlet into a leading Wholesale Cash & Carry retailer, with 25 outlets across Central Malaysia in 2026.

We support thousands of businesses including restaurants, cafés, hotels, bakeries, hawkers, canteens, and home bakers with a wide range of bakery ingredients, kitchenware, and plastic packaging solutions.

At RAKAN, our success is driven by our people. We believe in teamwork, innovation, and continuous growth. We welcome passionate and self-motivated individuals to join us, develop their potential, and grow together as we continue our exciting expansion journey.