Outbound Warehouse Lead: OTIF & Dispatch Excellence

FFM Berhad; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

FFM Berhad in Malaysia is seeking a Warehouse Executive to oversee all outbound warehouse operations, including order processing, picking, tally checking, staging, loading, and dispatch. This role ensures accurate stock movements in HAVI and SAP, coordinates order fulfilment and truck schedules, and works closely with relevant stakeholders to resolve discrepancies and ensure timely and accurate deliveries.

The role also ensures compliance with company procedures, workplace safety requirements,

Qualifications

• Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Responsibilities

• Oversee and coordinate daily outbound operations, including order processing, picking, tally checking, staging, loading, and dispatch.
• Verify item codes, batch numbers, expiry dates, quantities, and FIFO/FEFO requirements.
• Ensure the proper use of the HAVI Warehouse Management System (WMS) for order processing, picking, inventory movements, and outbound transactions.
• Coordinate branch transfers and ensure all transfer orders are accurately picked, checked, documented, loaded, and dispatched according to schedule.
• Monitor outbound KPIs, including picking productivity, order fulfilment, on-time-in-full (OTIF), loading efficiency, and dispatch performance, and implement corrective actions when required.
• Work closely with Sales, Customer Service, Transport, Planning, and Inventory teams to ensure smooth and timely order fulfilment.
• Investigate and resolve outbound discrepancies, including short picks, incorrect picks, damaged goods, posting failures, and loading errors, and prepare the necessary write-off documentation for damaged goods.
• Manage and develop the outbound team through manpower planning, performance monitoring, coaching, and training for new and existing employees.
• Ensure compliance with warehouse standard operating procedures (SOPs), safety requirements, 5S practices, housekeeping standards, and company policies while driving continuous operational improvement.
• Perform any other duties assigned by the Assistant Manager / Manager.

Skills

Logistics coordination

Outbound operations

Inventory reconciliation

5S

Safety compliance

Education

Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Tools

HAVI

SAP

Job description

FFM Berhad in Malaysia is seeking a Warehouse Executive to oversee all outbound warehouse operations, including order processing, picking, tally checking, staging, loading, and dispatch. This role ensures accurate stock movements in HAVI and SAP, coordinates order fulfilment and truck schedules, and works closely with relevant stakeholders to resolve discrepancies and ensure timely and accurate deliveries.

The role also ensures compliance with company procedures, workplace safety requirements,