Outbound Telemarketer

Brandt Business Services Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 50,000; Full time

Job summary

Brandt Business Services Sdn Bhd in Malaysia is seeking an enthusiastic Telesales Representative to drive sales over the phone and maintain strong customer relationships. You will need a confident, results-driven attitude and the ability to communicate clearly, especially when presenting products and handling inquiries.

You will promote products, manage campaigns, process orders, and work toward monthly targets while collaborating with the team to deliver excellent customer experiences.

Qualifications

• Strong communication and people skills essential for tele-sales success.
• Comfortable presenting products over the phone and engaging customers.
• Ability to manage complaints professionally and retain customer relationships.

Responsibilities

• Promote Brandt products and services to prospective customers.
• Update customers with monthly promotions and campaigns.
• Achieve monthly targets set by Brandt.
• Contact potential or existing customers using scripts to inform about products/services.
• Answer questions about products or Brandt.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Take and process orders accurately.
• Handle grievances to preserve Brandt's reputation.

Skills

Excellent communication

Phone-based presenting

Handling complaints

Job description

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

Key responsibilities

• Promote company products & services to prospective customers
• Update customers with monthly promotions and campaigns
• Achieve monthly targets set by the Company
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation

About you

• Excellent communicator with superior people skills
• Comfortable presenting products or services over the phone
• Able to deal with complaints and doubts

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as an Outbound Telemarketer?

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach

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