OTC Collection Specialist

Businesslist; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Permanent position with opportunities

Job summary

Businesslist in Kuala Lumpur is seeking an OTC Collection Specialist to manage accounts receivable and ensure timely payments. You will monitor balances, resolve discrepancies with clients, and maintain accurate records of collection activities.

The role works with internal teams to resolve billing issues, provide progress updates to stakeholders, and ensure compliance with financial regulations. A successful candidate has AR/collections experience, strong analytical and negotiation skills, and

Qualifications

• Experience in accounts receivable or collections in business services.
• Strong analytical and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and negotiation abilities.
• Detail-oriented and organised in task management.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and manage accounts receivable to ensure timely collection of payments.
• Communicate with clients to resolve payment discrepancies and disputes.
• Prepare and maintain accurate records of collection activities and outstanding balances.
• Collaborate with internal teams to address and resolve billing issues.
• Provide regular updates and reports on collection progress to relevant stakeholders.
• Ensure compliance with company policies and relevant financial regulations.
• Identify and escape high-risk accounts to management for further action.
• Assist in process improvement initiatives to enhance collection efficiency.

Skills

Analytical skills

Negotiation skills

Communication skills

Detail-oriented

Teamwork

Independence at work

Microsoft Excel

Accounting software

Tools

Microsoft Excel

Accounting software

Job description

• Monitor and manage accounts receivable to ensure timely collection of payments.
• Communicate with clients to resolve payment discrepancies and disputes.
• Prepare and maintain accurate records of collection activities and outstanding balances.
• Collaborate with internal teams to address and resolve billing issues.
• Provide regular updates and reports on collection progress to relevant stakeholders.
• Ensure compliance with company policies and relevant financial regulations.
• Identify and escape high-risk accounts to management for further action.
• Assist in process improvement initiatives to enhance collection efficiency.

The Successful Applicant

A successful OTC Collection Specialist should have:

• Relevant experience in accounts receivable or collections within the business services industry.
• Strong analytical and problem-solving skills.
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and negotiation abilities.
• A detail-oriented and organised approach to managing tasks.
• Ability to work independently and as part of a team in a busy environment.

What's on Offer

• Permanent position with opportunities for professional growth.