Order to Serve (O2S) Protege

Sanofi; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Sanofi in Malaysia is seeking an O2S Protege to learn and support Order to Cash processes, including customer master data, sales orders, and customer communications. The role is based in Petaling Jaya, Malaysia, with exposure to country Finance teams across supported regions.

No prior experience required as training will be provided; Mandarin language is required to succeed in this role.

Qualifications

• Bachelor’s Degree/Post Graduate Diploma in Business or equivalent.
• Must have Mandarin language proficiency.
• Proficient in English with strong written and verbal communication.
• MS Office, especially MS Excel proficiency.

Responsibilities

• Support Customer Master Data maintenance tasks such as creation of new customers.
• Perform sales order processing and daily sales orders reconciliation (if supporting Malaysia and Singapore)
• Manage mailboxes and handle enquiries from stakeholders and customers
• Assist in documentation and reporting activities
• Perform any other tasks or ad-hoc assignments as directed by the O2S Team Manager to support business continuity and operational excellence.

Skills

English proficiency

Communication skills

Independent work

Self-motivated

Education

Bachelor’s Degree/Post Graduate Diploma in Business or equivalent

Tools

MS Office

MS Excel

Job description

Business Unit: Order to Serve (O2S), Sanofi Business Operation

Report to: Team Manager, O2S

Summary of this role:

The O2S Protege is a very interesting role responsible for the processing of transactions related to the Order to Cash processes such as Customer Master Data, Sales Orders Management, Customer Contact Management and any other tasks assigned by the management. This position will provide the successful candidate with a unique opportunity to learn the various processes in the O2S team and gain exposure working with Country Finance teams across the countries supported by O2S. This role is based in Petaling Jaya, Malaysia.

Countries supported by O2S currently:

Australia, Philippines, Korea, Vietnam, Thailand, Malaysia and Singapore for Domestic and Singapore Export

Key responsibilities:

• Support Customer Master Data (CMD) maintenance task such as creation of new customers
• Perform sales order processing and daily sales orders reconciliation (if supporting Malaysia and Singapore)
• Manage mailboxes and handle enquiries from stakeholders and customers
• Assist in documentation and reporting activities
• Perform any other tasks or ad-hoc assignments as directed by the O2S Team Manager to support business continuity and operational excellence.

Skills and Experience:

• Working experience is not required as training will be provided
• Proficient in English and communication skills, both verbal and written.
• Proficient in the use of applications in the MS-Office suite, including MS-Excel
• Self-motivated and ability to work independently

Must Have - MANDARIN Speaker

Qualification:

• Bachelor’s Degree/Post Graduate Diploma in Business or equivalent