Team Lead - OTC

Infosys Limited; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Infosys Limited seeks an experienced OTC Team Lead to manage key O2C activities for China, Taiwan, and Hong Kong markets. The role emphasizes cash application, AR reporting, collections, billing, and master data governance with strong stakeholder engagement.

Mandarin fluency is mandatory for operational discussions; English is required for business communications. Leadership capabilities and SAP experience are preferred in a fast-paced global services environment.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 5-8 years of experience in Cash Application, O2C Closing, AR Reporting, Collections, Billing, and Customer Master Data Management.
• Strong understanding of the OTC/O2C process.
• Mandarin (spoken and written) is mandatory for China stakeholder discussions.
• Good command of English for business communication.
• Experience with SAP or SAP S/4HANA is a plus.

Responsibilities

• Oversee day-to-day OTC operations for assigned markets.
• Perform Cash Application activities and ensure accurate allocation of receipts.
• Manage Customer Master Data creation, maintenance, and governance.
• Support monthly O2C Closing activities within agreed timelines.
• Monitor AR reports, analyze aging, and highlight collection risks.
• Drive Collections to improve cash flow and reduce overdue balances.
• Support Billing and Invoice Management processes, ensuring accuracy and timely processing.
• Investigate and resolve payment discrepancies, unapplied cash, and customer disputes.
• Collaborate with Finance, Sales, Commercial teams and customers.

Skills

Cash Application

O2C Closing

Accounts Receivable Reporting

Collections

Billing

Customer Master Data Management

Mandarin

English Communication

SAP/SAP S/4HANA

Analytical Skills

Stakeholder Management

Independent Work

Education

Bachelor's Degree in Finance, Accounting, Business Administration, or related field

Tools

SAP/SAP S/4HANA

Job description

TEAM LEAD - FINANCE & ACCOUNTING - BRAZIL

Work Location

Petaling Jaya

State / Region / Province

Selangor

Country

Malaysia

Domain

Operations

Interest Group

Company

ITL Malaysia

Requisition ID

154879BR

Job Summary

We are seeking an experienced OTC Team Lead to support the China, Taiwan, and Hong Kong markets. The successful candidate will be responsible for overseeing key Order-to-Cash (O2C) activities, including Cash Application, Customer Master Data Management, Accounts Receivable (AR) Reporting, Collections, Billing, and O2C Closing activities. This role requires strong stakeholder management skills and the ability to communicate effectively in Mandarin for operational discussions and stakeholder meetings.

Key Responsibilities

• Lead and manage day-to-day OTC operations for assigned markets.
• Perform and oversee Cash Application activities, ensuring timely and accurate allocation of receipts.
• Manage Customer Master Data creation, maintenance, and governance.
• Support and execute monthly O2C Closing activities within agreed timelines.
• Monitor and prepare Accounts Receivable (AR) reports, analyze aging, and highlight collection risks.
• Drive Collections activities to improve cash flow and reduce overdue balances.
• Support Billing and Invoice Management processes, ensuring accuracy and timely processing.
• Investigate and resolve payment discrepancies, unapplied cash, and customer disputes.
• Collaborate with internal stakeholders including Finance, Sales, Commercial teams, and customers.
• Handle operational requests via email and participate in stakeholder meetings conducted in Mandarin.
• Identify process improvement opportunities and support continuous improvement initiatives.
• Ensure compliance with company policies, controls, and service level agreements (SLAs).

Requirements

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
• 5-8 years of experience in:
  • Cash Application
  • O2C Closing
  • Accounts Receivable Reporting
  • Collections
  • Billing
  • Customer Master Data Management
• Strong understanding of the Order-to-Cash (OTC/O2C) process.
• Proficiency in Mandarin (spoken and written) is mandatory to support Chinese stakeholder.
• Good command of English for business communication.
• Experience with SAP or SAP S/4HANA will be an added advantage.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to work independently in a fast-paced shared services environment.

Preferred Attributes

• Experience working in a regional or global shared services environment.
• Exposure to process transitions, automation, or continuous improvement projects.
• Leadership or team coordination experience is preferred with handling team size upto 5.