Order-to-Cash & AR Team Lead — Ops Excellence

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; Sur place; MYR 78 000 - 134 000; Plein temps

Résumé du poste

Accenture is seeking an experienced Operations Lead in Kuala Lumpur to supervise OTC processes, manage service performance, and ensure client satisfaction. You will drive change requests, build team succession, and provide holistic service delivery perspectives to clients.

Strong leadership, bilingual English/Vietnamese, and F&A outsourcing experience are essential. The role demands continuous improvement, budget adherence, and active client engagement, with occasional overtime during peak

Qualifications

• Degree in Accounting, Finance or related field
• Fluency in Vietnamese and English, including Business Writing and communication
• Familiar with F&A outsourcing operation
• Rich client facing experience
• Good at communication with client
• High responsibility and dedication on work
• Overtime may be required during peak periods
• Non-standard hours may be required

Responsabilités

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effectively
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team
• Initiate and own continuous improvement projects within area of his/her responsibility
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Operation Excellence Work with OE support team
• Sound Operations management experience (including SLA management)
• Basic contractual / change management knowledge
• Client interaction skill
• Problem Solving Experience in managing unstructured problems
• Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues. For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement. Project Management Attendance to meeting and reviews based on defined MOS system
• Support SDL achieve the cost control within budget
• Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit
• People developer, build up team succession and keep the delivery continuously
• Client communication, build up the relation and expectation management
• Innovation at work, and focus on client value creation
• Take ownership

Connaissances

Client interaction

Communication skills

Bilingual English/Vietnamese

F&A outsourcing knowledge

Leadership / people management

Formation

Degree in Accounting, Finance or related field

Description du poste

Accenture is seeking an experienced Operations Lead in Kuala Lumpur to supervise OTC processes, manage service performance, and ensure client satisfaction. You will drive change requests, build team succession, and provide holistic service delivery perspectives to clients.

Strong leadership, bilingual English/Vietnamese, and F&A outsourcing experience are essential. The role demands continuous improvement, budget adherence, and active client engagement, with occasional overtime during peak