Logistics Contact Centre Team Leader | KPI & Coaching

SummitNext Technologies Sdn Bhd; Johor Bahru; On-site; MYR 44,640 - 66,960; Full time

Job summary

A leading BPO and Technology Solutions provider in Johor Bahru seeks a Team Leader for their contact centre team. The ideal candidate will manage operations and lead Customer Service Agents to achieve KPIs, leveraging strong coaching and leadership skills. A minimum of 2 years' experience in a similar role is required, along with proficiency in Microsoft Office and CRM systems. The position involves flexible hours and the ability to multitask effectively. Join a dynamic and motivated team focused on delivering exceptional service in the logistics sector.

Qualifications

• Minimum 2 years of experience as Team Leader in a contact centre environment.
• Must be able to supervise, train, coach & motivate a team.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead, mentor and coach Customer Service Agents to meet business KPIs.
• Ensure all relevant communications, KPIs record, data and reports are updated.
• Conduct interviews when hiring is required.

Skills

coaching skills

leadership and mentoring

business presentations

people management

interpersonal skills

critical and analytical thinking

multitasking

Tools

Microsoft Office

CRM systems

Job description

A leading BPO and Technology Solutions provider in Johor Bahru seeks a Team Leader for their contact centre team. The ideal candidate will manage operations and lead Customer Service Agents to achieve KPIs, leveraging strong coaching and leadership skills. A minimum of 2 years' experience in a similar role is required, along with proficiency in Microsoft Office and CRM systems. The position involves flexible hours and the ability to multitask effectively. Join a dynamic and motivated team focused on delivering exceptional service in the logistics sector.