Order Fulfillment Specialist 2

LAM RESEARCH Corporation; Simpang Ampat; Hybrid; MYR 67,000 - 100,000; Full time

Job summary

Lam Research in Penang, Malaysia is seeking an order management professional to support system bookings, maintain clear communication across departments, and drive timely shipments of tools.

You will review sales orders, resolve discrepancies, and file complete documentation while coordinating with the Sales Operations and Proposal Response teams. Proficiency in SAP/CRM and MS Office is preferred, with English language fluency required. This is a hybrid role with onsite and remote work options.

Qualifications

• Bachelor’s degree required; 1–5 years in sales or order management in an international company.
• Strong communication, organizational and analytical skills.
• Experience with SAP and CRM is preferred.
• Proficiency with MS Windows, Excel and Word; English fluency mandatory.

Responsibilities

• Manage system bookings and order status.
• Maintain open communication between departments.
• Identify and solve booking issues with Sales Operations and regional teams.
• Drive timely order shipments and system order maintenance.
• Review PO terms for completeness and accuracy; file documentation.

Skills

Organizational skills

Written and verbal communication

Analytical and problem-solving

Microsoft Windows

Excel

Word

SAP

CRM

English language fluency

Education

Bachelor’s degree or equivalent in related field

Tools

SAP

CRM

MS Office Suite

Job description

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you’ll make

What you’ll do

• Responsible for system bookings.
• Establishes and maintains an open line of communication between departments.
• Helps identifying and solving booking issues by proposing solutions to Sales Operation Team as well as Sales Regional Team.
• Drives resolution of orders received.
• Responsible for analysis, review, and status tracking of systems orders for customers and Lam offices.
• Reviews system purchase orders terms and conditions for completeness and accuracy.
• Evaluates discrepancies identified during purchase order review and brings recommended solutions to Proposal Response Team for resolution.
• Monitor discrepancies until resolved.
• Responsible for sending customers acknowledgement of approved orders.
• Works with other departments to release Sales Orders and ensure timely shipments of tools.
• Responsible for sales order maintenance by validating sales orders and monitoring any PO or configuration changes.
• Responsible for closing system sales order files by filing complete and accurate documentation relating to the sale.
• May perform other related duties as assigned or requested.

Who we’re looking for

• Excellent organizational skills and ability to work with a high level of accuracy and under pressure.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Experience with Microsoft Windows, Excel, Word.
• Experience with SAP and CRM preferred.
• Fluent communication and writing in English language are mandatory.

Preferred qualifications

Bachelor’s degree with at least 1-5 years' experience in sales or order management within an international company, or equivalent combination of education and experience.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.