Order Fulfillment Manager

LAM RESEARCH Corporation; Simpang Ampat; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Remote work options

Job summary

Lam Research Corporation seeks a Senior Spares Escalations Supervisor to coordinate global spare parts demand and align customer service, supply chain, and manufacturing. You will lead a cross-functional team, manage STOs and POs, and ensure on-time delivery across regions.

The role emphasizes data-driven decision making, SAP usage, and collaboration with Engineering to prevent issues and improve delivery performance.

Qualifications

• 8–10 years of supervisory experience in production control, planning, or supply chain.
• Hands-on SAP end-user experience.
• Familiarity with QuickBase or similar workflow management systems.
• Strong understanding of planning processes and core supply chain concepts.
• Proficient in MS Office tools (Excel, PowerPoint, Power BI).

Responsibilities

• Lead the spares escalations team as primary contact for customer service and global planning.
• Coordinate with regional teams and warehouses to gather requirements and secure on-time shipments.
• Work with purchase and production teams to meet response time goals and resolve shortages and schedule risks.
• Schedule and monitor STOs, production orders, and supplier POs until delivery to the spares warehouse.
• Maintain data in QuickBase and update ATP/reschedule STOs in SAP.

Skills

SAP

QuickBase

Supply chain planning

MS Office

Data-driven decision making

Team leadership

Education

Bachelor's degree or equivalent

MBA in supply chain and operations

Tools

SAP

QuickBase

Job description

The group you’ll be a part of

Global spares escalation team under global operations

The impact you’ll make

In this role, you will serve as the central coordination point for global spare parts demand, ensuring seamless alignment across customer service, supply chain, manufacturing, and warehouse operations. Your ability to apply company policies, troubleshoot effectively, and use sound judgment within established processes will help resolve issues quickly and maintain operational flow. By tackling moderately complex challenges and working closely with global and cross‑functional teams, you will play a key role in sustaining service levels, strengthening business continuity, and supporting a more resilient and responsive global supply chain

What you’ll do

• Lead the spares escalations team as a primary contact for customer service and global planning, ensuring on‑time delivery commitments.
• Coordinate with regional teams and warehouses to gather requirements, provide updates, and secure on‑time shipments.
• Work closely with purchase and production teams to meet response time goals and resolve material shortages, overdue items, and schedule risks.
• Schedule and monitor Stock Transfer Orders (STOs), production orders, and supplier POs until delivery to the spares warehouse.
• Maintain accurate data in QuickBase and update ATP/ reschedule STOs in SAP based on material and supplier status.
• Escalate risks promptly and investigate issues such as obsolescence, spec changes, and build challenges, collaborating with Engineering and internal teams for resolution.
• Proactively work with cross‑functional teams to prevent expedite events and support key performance metrics such as OTC and OTR.
• Use data‑driven insights to track delays or shortages and recommend improvements to strengthen supply continuity.
• Maintain high accuracy, consistency, and discipline across all operational processes and documentation

• Set clear goals and expectations for team members, ensuring alignment with organizational objectives.
• Provide regular feedback and coaching to support employee development and performance improvement.
• Foster a positive and inclusive team culture that encourages collaboration, trust, and open communication.
• Manage workload, schedules, and resources effectively to ensure smooth operations and employee well‑being.
• Address issues proactively—including performance, conflicts, or engagement concerns—while supporting employee growth.

Who we’re looking for

• Bachelor's degree or equivalent with 8 to 10 years of supervisory experience.
• This role requires prior experience leading a team in a production control, planning, or supply chain environment.
• Hands‑on experience as an end user in SAP.
• Familiarity with QuickBase or similar workflow management systems.
• Strong understanding of planning processes and core supply chain concepts.
• Proficient in MS Office tools I.e. Excel, PowerPoint, PBI.

Preferred qualifications

Bachelors of Engineering or MBA in supply chain and operations

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.