Order Fulfillment Specialist 2

LAM RESEARCH Corporation; Batu Kawan; Hybrid; MYR 89,000 - 134,000; Full time

Job summary

Lam Research in Penang, Malaysia is seeking an order management professional to oversee system bookings. You will liaise across departments to resolve order issues, review PO terms for accuracy, and drive timely shipments of Lam tools.

The role requires a Bachelor’s degree with 1–5 years in sales or order management, and strong English communication skills. Lam supports hybrid work models combining on-site collaboration and remote work.

Qualifications

• Bachelor’s degree with 1–5 years' experience in sales or order management within an international company, or equivalent.
• Excellent organizational skills and ability to work under pressure with high accuracy.
• Fluent English in writing and speaking.

Responsibilities

• Manage system bookings and ensure timely shipments of tools.
• Maintain open communication between departments and resolve order discrepancies.
• Review purchase orders for terms, conditions, and accuracy; close files with complete documentation.
• Monitor changes to POs or configurations and update sales orders accordingly.
• Acknowledge approved orders to customers and coordinate with Sales Operations.

Skills

Order management

Sales orders

SAP

CRM tools

Excel

English proficiency

Education

Bachelor’s degree

Tools

SAP

CRM

Job description

The group you’ll be a part ofThe Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.The impact you’ll makeWhat you’ll doResponsible for system bookings.Establishes and maintains an open line of communication between departments.Helps identifying and solving booking issues by proposing solutions to Sales Operation Team as well as Sales Regional Team.Drives resolution of orders received.Responsible for analysis, review, and status tracking of systems orders for customers and Lam offices.Reviews system purchase orders terms and conditions for completeness and accuracy.Evaluates discrepancies identified during purchase order review and brings recommended solutions to Proposal Response Team for resolution.Monitor discrepancies until resolved.Responsible for sending customers acknowledgement of approved orders.Works with other departments to release Sales Orders and ensure timely shipments of tools.Responsible for sales order maintenance by validating sales orders and monitoring any PO or configuration changes.Responsible for closing system sales order files by filing complete and accurate documentation relating to the sale.May perform other related duties as assigned or requested.Who we’re looking forExcellent organizational skills and ability to work with a high level of accuracy and under pressure.Excellent written and verbal communication skills.Strong analytical and problem-solving skills.Experience with Microsoft Windows, Excel, Word.Experience with SAP and CRM preferred.Fluent communication and writing in English language are mandatory.Preferred qualificationsBachelor’s degree with at least 1-5 years' experience in sales or order management within an international company, or equivalent combination of education and experience.Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.