Order Fulfillment & Logistics Specialist

MAYORA MALAYSIA SDN. BHD.

Shah Alam

On-site

MYR 45,000 - 78,000

Full time

2 days ago

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Job summary

MAYORA MALAYSIA Sdn. Bhd. is seeking an Order Fulfilment Executive to ensure smooth daily order processing and timely deliveries.

You will work closely with Sales, Warehouse, transporters, distributors, customers, and logistics service providers to keep orders moving accurately. The role requires a bachelor's degree in a related field and at least two years in order fulfilment or logistics. Proficiency in Excel and strong planning, coordination, and problem-solving skills are essential to

Qualifications

Bachelor's degree in supply chain management, logistics, business administration, or related field.
Minimum 2 years of relevant experience in order fulfilment, logistics, transportation, distribution, fleet management, or related field.
Proficient in Microsoft Excel (and Microsoft Office).
Good understanding of order processing, delivery planning, logistics, and distribution operations.
Ability to prepare and analyse operational and distribution performance reports.
Knowledge of OTIF, CSL, delivery performance, truck utilization, and transportation cost monitoring.
Strong communication and interpersonal skills.
Excellent planning and organizational abilities.
Detail-oriented with focus on accuracy and timely execution.

Responsibilities

Manage and supervise daily order fulfilment and delivery operations to ensure smooth execution
Monitor customer order status and proactively resolve order-related issues
Ensure all sales orders are processed accurately and within the required timeline
Coordinate closely with Sales and Warehouse teams to ensure stock availability and timely order fulfilment
Ensure all order and delivery documentation is complete, accurate, and properly maintained
Plan, coordinate, and monitor daily delivery schedules to ensure on-time delivery to customers and distributors
Monitor delivery performance, including OTIF, CSL, on-time delivery, and failed deliveries
Investigate and resolve delivery issues, delays, shortages, damaged goods, rejected deliveries, and customer complaints
Monitor truck utilization and delivery routes to maximize transportation efficiency
Prepare and maintain daily, weekly, and monthly order fulfilment and distribution performance reports