Order Fulfillment & Delivery Lead

Mayora Indah; Selangor; On-site; MYR 33,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking an Order Fulfilment Executive to oversee daily order processing and delivery operations. You will work with Sales, Warehouse, transporters, distributors, customers, and logistics providers to ensure accuracy and on-time deliveries.

The role requires coordination, strong Excel skills, and the ability to monitor performance metrics while maintaining precise operational reporting.

Qualifications

• Bachelor's degree required or equivalent in a related field.
• Minimum 2 years in order fulfilment, logistics, or distribution.
• Proficiency with MS Excel and Office.
• Understanding of OTIF, CSL, delivery performance metrics.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage daily order fulfilment and delivery operations for timely execution.
• Monitor order status and resolve related issues proactively.
• Ensure accurate processing of all sales orders within deadlines.
• Coordinate with Sales and Warehouse to ensure stock availability.
• Maintain complete and accurate order and delivery documentation.
• Plan and monitor daily delivery schedules to ensure on-time delivery.
• Monitor OTIF, CSL and other delivery performance metrics.
• Investigate delays, shortages, damaged goods, and customer complaints.
• Track truck utilization and optimize routes for efficiency.
• Prepare daily, weekly, and monthly distribution performance reports.

Skills

Communication skills

Coordination

Planning

Analytical reporting

Attention to detail

Education

Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field

Tools

Microsoft Excel

Microsoft Office

Job description

Jora Malaysia is seeking an Order Fulfilment Executive to oversee daily order processing and delivery operations. You will work with Sales, Warehouse, transporters, distributors, customers, and logistics providers to ensure accuracy and on-time deliveries.

The role requires coordination, strong Excel skills, and the ability to monitor performance metrics while maintaining precise operational reporting.