Order Fulfillment & Customer Coordination Specialist

SENDO TRADING SDN. BHD.

Semenyih

On-site

MYR 39,000 - 56,000

Full time

2 days ago

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Job summary

SENDO TRADING SDN. BHD. is seeking a detail-oriented Sales Coordinator to streamline order processing from inquiry to delivery, supporting the sales team and coordinating with customers, warehouse and finance.

You will verify product codes, prepare quotations, track stock, and ensure timely delivery while maintaining accurate records. On-site role in Semenyih requires Mandarin communication and proficiency with Excel and ERP.

Qualifications

Experience in sales coordination or order processing is preferred.
Proficient in Microsoft Excel and email; ERP systems an advantage.
Mandarin language ability for regular communication.
Strong attention to detail and ability to manage multiple orders.

Responsibilities

Receive, record and follow up on customer enquiries and sales orders.
Prepare quotations and sales orders using approved prices and terms.
Check product codes, colours, quantities, prices and delivery details for accuracy.
Enter and update order information in the company system and spreadsheets.
Coordinate with the warehouse to confirm stock availability, packing and dispatch arrangements.
Follow up on delivery progress and keep customers informed of order status.
Coordinate order changes, shortages, returns and delivery issues with the relevant teams.
Prepare and organise sales documents, including delivery orders and related records.
Follow up on payment status with customers and the finance team.
Maintain customer records and prepare order status and sales reports.