Order & Delivery Coordinator — Customer Fulfillment

GS Paperboard & Packaging Group; Klang City; On-site; MYR 33,000 - 56,000; Full time

Job summary

GS Paperboard & Packaging Group seeks a Customer Service Executive to handle order entry, confirm pricing and delivery dates, and manage printing specifications. The role involves liaising with customers about delivery schedules and inquiries, coordinating with Planning on inventory and production status, and preparing monthly DIFOT/BRM reports.

The ideal candidate has a Diploma, 2–3 years’ experience, is PC literate, and can communicate effectively in English, BM, and Chinese.

Qualifications

• Diploma holder with relevant background.
• Proficiency in PC and basic software.
• Strong communication and organizational abilities.
• Willingness to work long hours.
• Multilingual abilities including English, BM and Chinese.

Responsibilities

• Key customer orders into system with accurate selling price, delivery date and printing specs.
• Liaise with customers on delivery schedules and inquiries.
• Coordinate with Planning on inventory and production status.
• Prepare monthly DIFOT and BRM reports.
• Occasionally take over indoor senior executive—customer service tasks.
• Prepare quotations and ECN forms.
• Coordinate with warehouse on timely delivery after order confirmation.

Skills

PC literate

English

BM (Bahasa Malaysia)

Chinese

Communication skills

Education

Diploma

Job description

GS Paperboard & Packaging Group seeks a Customer Service Executive to handle order entry, confirm pricing and delivery dates, and manage printing specifications. The role involves liaising with customers about delivery schedules and inquiries, coordinating with Planning on inventory and production status, and preparing monthly DIFOT/BRM reports.

The ideal candidate has a Diploma, 2–3 years’ experience, is PC literate, and can communicate effectively in English, BM, and Chinese.