Order & Customer Success Specialist

ZF Asia Pacific Pte. Ltd.

Petaling Jaya

On-site

MYR 67,000 - 100,000

Full time

14 days+

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Job summary

ZF Asia Pacific Pte. Ltd. in Petaling Jaya seeks a customer service and order management specialist to be the primary liaison for customers, processing orders, handling inquiries, and ensuring a high level of satisfaction while coordinating with sales and logistics teams.

You will manage orders, quotes, and pricing through ERP and digital channels, resolve issues, monitor backorders, maintain accurate customer master data, and generate reports to support business decisions.

Qualifications

Minimum 3 years of experience in customer service, order management or related commercial functions.
Minimum 3 years of B2B customer support experience.
Experience using ERP and CRM platforms.

Responsibilities

Manage customer orders, quotations, and pricing through ERP systems and digital channels.
Serve as the main contact for order-related inquiries via phone, email, and chat.
Coordinate with internal teams on order fulfillment, delivery issues, and service requests.
Investigate and resolve customer complaints, delivery discrepancies, and transport damage claims.
Monitor backorders and communicate delays, discontinuations, and alternative solutions.
Maintain accurate customer master data in ERP and CRM systems.
Generate reports and analyze data to support business decisions and process improvements.
Promote and support customer adoption of online ordering platforms and digital tools.