APAC Order Support & Customer Care Specialist

VF Corporation; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

VF Corporation in Malaysia is seeking an Order Support Specialist to ensure accurate processing of orders, shipments, and returns across the APAC region. You will act as a liaison between customers and internal teams to support brand success.

The role emphasizes customer-centric service, attention to detail, and collaboration across functions, with English proficiency and at least 1 year of related experience.

Qualifications

• Customer-centric mindset
• Attention to detail and prioritization
• Curious and proactive attitude with drive for improvement
• Excellent communication and problem-solving skills, English proficiency (written and spoken)

Responsibilities

• Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
• Monitor order fulfillment and delivery timelines, addressing risks or opportunities and communicating with stakeholders.
• Manage customer returns, claims, and defective product processes to ensure timely resolution and satisfaction.
• Prepare and distribute commercial and customs documentation according to customer requirements and local regulations.
• Contribute to continuous improvement by harmonizing and optimizing operational processes.

Skills

Customer service

Attention to detail

Communication

Problem-solving

English proficiency

Job description

VF Corporation in Malaysia is seeking an Order Support Specialist to ensure accurate processing of orders, shipments, and returns across the APAC region. You will act as a liaison between customers and internal teams to support brand success.

The role emphasizes customer-centric service, attention to detail, and collaboration across functions, with English proficiency and at least 1 year of related experience.