Order Management & Customer Experience Associate

Pall Corporation; Selangor; On-site; MYR 30,000 - 54,000; Full time

Job summary

Pall Corporation, a Danaher company, seeks a Customer Service Representative in Petaling Jaya, Malaysia. You will handle inquiries from order placement through fulfillment, collaborating with sales, shipping, and engineering to ensure high customer satisfaction. Strong communication and problem-solving skills are essential for this fast-paced role.

Experience with SAP or MS Office and a college degree are pluses. The team emphasizes continuous improvement and timely, accurate data handling.

Qualifications

• Excellent written and verbal communication skills.
• Able to handle customer inquiries in a fast-paced environment.
• Experience collaborating across sales, shipping, and engineering teams.

Responsibilities

• Respond to customer inquiries via email, phone, or chat and manage key accounts.
• Coordinate with cross-functional teams to support order fulfillment and returns.
• Enter and manage order information and resolve issues in compliance with company policy.

Skills

Communication

Problem solving

Multi-tasking

English proficiency

Education

College degree

Tools

SAP

Microsoft Office

Job description

Pall Corporation, a Danaher company, seeks a Customer Service Representative in Petaling Jaya, Malaysia. You will handle inquiries from order placement through fulfillment, collaborating with sales, shipping, and engineering to ensure high customer satisfaction. Strong communication and problem-solving skills are essential for this fast-paced role.

Experience with SAP or MS Office and a college degree are pluses. The team emphasizes continuous improvement and timely, accurate data handling.