Order Coordinator (Mandarin Speaker)

PeopleLAKE; Simpang Empat; On-site; MYR 45,000 - 73,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Job summary

PeopleLAKE is partnering with a Swedish polymer solutions company to hire a Customer Service Specialist in Malaysia (Perlis/Simpang Empat area). You will process customer orders, update forecasts in the IFS ERP, and communicate with customers on orders, delivery schedules, and changes.

You will collaborate with Planning, Production, Material, and Shipping teams to ensure on-time delivery, monitor orders for delays, and maintain accurate customer and order data.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.
• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.
• Good communication and customer service skills.
• Good command of English and Mandarin.
• Good computer skills, especially Microsoft Excel.
• Experience with IFS or other ERP systems is an advantage.
• Responsible, organized, proactive, and able to work well with others.

Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules, and changes.
• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.
• Monitor customer orders and follow up on potential delays or shortages.
• Coordinate customer requirements with production and material availability.
• Monitor consignment, on-hold, quarantine, and slow-moving inventory.
• Maintain accurate customer and order information in the system.
• Act as the main contact for customer order and delivery matters.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate customer or delivery issues to the superior when necessary.
• Ensure compliance with RBA and Supplier Code of Conduct requirements.
• Perform other duties as assigned by the superior.

Skills

Customer service

English & Mandarin

Excel

ERP systems

Communication skills

Attention to detail

Team collaboration

Education

Diploma or Degree in Business, Supply Chain, Logistics, or a related field

Tools

IFS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

Good communication and customer service skills.

Good command of English and Mandarin.

Good computer skills, especially Microsoft Excel.

Experience with IFS or other ERP systems is an advantage.

Responsible, organized, proactive, and able to work well with others.

Requirement

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

• Good communication and customer service skills.

• Good command of English and Mandarin.

• Good computer skills, especially Microsoft Excel.

• Experience with IFS or other ERP systems is an advantage.

• Responsible, organized, proactive, and able to work well with others.

Responsibility

About the Company:

Our client is a subsidiary of a Swedish publicly traded company specializing in polymer material solutions and contract manufacturing.

Job Responsibilities

• Process customer orders and update forecasts in the IFS system.

• Communicate with customers on orders, forecasts, delivery schedules, and changes.

• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.

• Monitor customer orders and follow up on potential delays or shortages.

• Coordinate customer requirements with production and material availability.

• Monitor consignment, on-hold, quarantine, and slow-moving inventory.

• Maintain accurate customer and order information in the system.

• Act as the main contact for customer order and delivery matters.

• Build and maintain good relationships with customers.

• Follow up on customer payment and account reconciliation.

• Escalate customer or delivery issues to the superior when necessary.

• Ensure compliance with RBA and Supplier Code of Conduct requirements.

• Perform other duties as assigned by the superior.

For more information, you may reach out to Rainie Chua at ***********@peoplelake.asia or contact her at [phone] for further discussion.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided

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