Customer Service & Planner

Incavo Technology Sdn Bhd; Johor Bahru; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Annual leave

Medical benefits

Statutory benefits

Performance bonus

Stable environment

Job summary

Incavo Technology Sdn Bhd is seeking a capable professional in Johor Bahru to handle customer service, order processing and production planning. The role involves reviewing orders, coordinating with customers and maintaining production schedules to meet delivery dates.

Candidates should have a diploma or bachelor’s in a related field, 2–3 years of applicable experience, and strong MS Excel skills. Mandarin is a plus and NAVISION ERP experience is advantageous.

Qualifications

• Minimum Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics or related field.
• 2–3 years of experience in customer service, order processing, production planning or a manufacturing environment preferred.
• Able to read and understand basic engineering drawings and specifications is an advantage.
• Proficient in Microsoft Office/Excel and experience with ERP systems - NAVISION is an advantage.
• Able to manage multiple orders, priorities and tight delivery schedules.
• Strong attention to detail and good organizational skills.
• Good command of English, Bahasa Malaysia and Mandarin.

Responsibilities

• Receive, review and process customer purchase orders and order requirements.
• Verify part numbers, quantities, drawing revisions, specifications and required delivery dates.
• Coordinate with customers on order confirmations, changes, clarifications and delivery requirements.
• Prepare and maintain production plans and schedules based on customer orders and production capacity.
• Monitor order and production progress to ensure delivery schedules are met.
• Provide customers with timely updates on order status, production progress and delivery schedules.
• Coordinate urgent orders, partial shipments and revised delivery schedules where required.
• Identify potential delivery issues with timely action.
• Maintain accurate customer orders, planning records and delivery information.
• Assist in reviewing customer forecasts and planning future production requirements.
• Handle customer enquiries and provide professional and timely responses.
• Support other administrative and coordination duties related to customer service and production planning as assigned.

Skills

Customer service

Order processing

Production planning

Engineering drawings

MS Excel

NAVISION ERP

Multitasking

Attention to detail

Language skills (English, BM, Mandarin

Education

Diploma or Bachelor's degree in Business Admin/Logistics/related field

Tools

NAVISION ERP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics or related field.

2 - 3 years of experience in customer service, order processing, production planning or a manufacturing environment preferred.

Able to read and understand basic engineering drawings and specifications is an advantage.

Proficient in Microsoft Office/Excel and experience with ERP systems - NAVISION is an advantage.

Able to manage multiple orders, priorities and tight delivery schedules.

Strong attention to detail and good organizational skills.

Good command of English, Bahasa Malaysia and Mandarin.

Requirement

• Minimum Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics or related field.
• 2 - 3 years of experience in customer service, order processing, production planning or a manufacturing environment preferred.
• Able to read and understand basic engineering drawings and specifications is an advantage.
• Proficient in Microsoft Office/Excel and experience with ERP systems - NAVISION is an advantage.
• Able to manage multiple orders, priorities and tight delivery schedules.
• Strong attention to detail and good organizational skills.
• Good command of English, Bahasa Malaysia and Mandarin.

Responsibility

• Receive, review and process customer purchase orders and order requirements.
• Verify part numbers, quantities, drawing revisions, specifications and required delivery dates.
• Coordinate with customers on order confirmations, changes, clarifications and delivery requirements.
• Prepare and maintain production plans and schedules based on customer orders and production capacity.
• Monitor order and production progress to ensure delivery schedules are met.
• Provide customers with timely updates on order status, production progress and delivery schedules.
• Coordinate urgent orders, partial shipments and revised delivery schedules where required.
• Identify potential delivery issues with timely action.
• Maintain accurate customer orders, planning records and delivery information.
• Assist in reviewing customer forecasts and planning future production requirements.
• Handle customer enquiries and provide professional and timely responses.
• Support other administrative and coordination duties related to customer service and production planning as assigned.

Benefits

• Competitive salary package based on qualifications and relevant experience
• Learning and career progression opportunities
• Annual leave
• Medical Benefits
• Statutory benefits in accordance with Malaysian requirements
• Performance bonus, where applicable
• Stable and supportive working environment

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