Customer Service Executive

Nolato; Seberang Perai; On-site; MYR 90,000 - 130,000; Full time

Job summary

Jora Malaysia is seeking a capable professional to manage customer orders, forecast uploads, and coordination with Planners to review feasibility based on capacity and material availability.

The role emphasizes creating achievable production plans, monitoring schedules, and maintaining data integrity while coordinating with shipping to ensure on-time deliveries. Strong Excel and analysis skills, plus Mandarin/English/Malay language proficiency, are valued.

Qualifications

• Possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in a relevant field.
• Minimum 5-7 years of relevant experience in customer service, production planning, or supply chain management, preferably in a manufacturing environment.
• Proficient in Microsoft Excel and data analysis.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team.
• Highly responsible, proactive, and results-driven, with a strong sense of urgency.
• Detail-oriented, analytical, and able to multitask in a fast-paced environment.
• Excellent problem-solving and analytical skills, with great attention to detail and accuracy.
• Strong planning and organizational abilities to effectively manage workloads and deadlines
• Ability to work well under pressure and meet tight deadlines.
• Knowledge in ISO 9001, ISO 14001, ISO 13485 and IATF 16949 standards is preferred.
• Proficiency in English, Malay, and Mandarin is preferred for effective communication with stakeholders.

Responsibilities

• Receive and process customer orders, upload forecasts into IFS, and coordinate with the Planner on order feasibility.
• Communicate with customers to arrange and update delivery schedules, including consignment parts.
• Analyse customer forecast trends to develop production plans aligned with capacity and materials.
• Monitor production schedules and material plans to ensure timely material arrival and smooth flow.
• Proactively manage on-hold, quarantine, or slow-moving inventory to minimize excess stock.
• Collaborate with the shipping team to ensure on-time delivery and meet OTD targets.
• Maintain accurate item planning attributes in the system to ensure data integrity.
• Serve as the contact for order and supply-related communication with customers and internal teams.
• Work with production to prioritize job orders according to customer requirements and build plans.
• Monitor orders, flag delays, and escalate to superiors as necessary.
• Maintain strong customer relationships to ensure a positive experience.
• Conduct monthly account reconciliations and follow up on customer payments.
• Perform other duties as assigned.
• Ensure compliance with RBA and Supplier Code of Conduct requirements.

Skills

Microsoft Excel

Data analysis

Communication

Interpersonal skills

Problem-solving

Multitasking

Team collaboration

English proficiency

Malay proficiency

Mandarin proficiency

ISO standards knowledge

Education

Professional Certificate

Diploma

Advanced / Higher / Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Receive and process customer orders, upload forecasts into IFS, and coordinate with the Planner to review order feasibility based on capacity and material availability.

Communicate regularly with customers to arrange and update delivery schedules, including consignment parts and forecast alignment.

Analyse customer forecast trends to develop realistic and achievable production plans that align with capacity and material availability.

Monitor production schedules and material plans to ensure timely material arrival and smooth production flow.

Proactively manage on-hold, quarantine, or slow-moving inventory to minimize excess stock and improve turnover.

Collaborate with the shipping team to ensure timely execution of deliveries and meet OTD (On-Time Delivery) targets.

Maintain accurate item planning attributes in the system to ensure data integrity.

Serve as the point of contact for order and supply-related communication with customers and internal teams.

Work closely with production to prioritize job orders in alignment with customer requirements and build plans.

Monitor customer orders, flag potential delays, and elevate to superiors as necessary.

Maintain strong customer relationships to ensure consistent and positive customer experience.

Conduct monthly account reconciliations and follow up on customer payments.

Perform other duties as assigned by superior.

Ensure compliance with RBA and Supplier Code of Conduct requirements.

Qualifications & Skills

Possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in a relevant field.

Minimum 5-7 years of relevant experience in customer service, production planning, or supply chain management, preferably in a manufacturing environment.

Proficient in Microsoft Excel and data analysis.

Strong communication and interpersonal skills, with the ability to work collaboratively in a team.

Highly responsible, proactive, and results-driven, with a strong sense of urgency.

Detail-oriented, analytical, and able to multitask in a fast-paced environment.

Excellent problem-solving and analytical skills, with great attention to detail and accuracy.

Strong planning and organizational abilities to effectively manage workloads and deadlines

Ability to work well under pressure and meet tight deadlines.

Knowledge in ISO 9001, ISO 14001, ISO 13485 and IATF 16949 standards is preferred.

Proficiency in English, Malay, and Mandarin is preferred for effective communication with stakeholders.