Customer Service Coordinator

PeopleLAKE; Simpang Empat; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Medical & Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Job summary

PeopleLAKE is seeking a dedicated Customer Service / Order Specialist in Malaysia to manage customer orders, forecasts, and delivery coordination with cross-functional teams. The role emphasizes accurate data in IFS, strong communication with customers, and proactive problem-solving to support on-time shipments.

The ideal candidate holds a Diploma or Degree in Business or Logistics, has 2–5 years in a similar environment, and is fluent in English and Mandarin with solid Excel skills.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.
• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.
• Good communication and customer service skills.
• Good command of English and Mandarin.
• Good computer skills, especially Microsoft Excel.
• Experience with IFS or other ERP systems is an advantage.
• Responsible, organized, proactive, and able to work well with others.

Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules, and changes.
• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.
• Monitor customer orders and follow up on potential delays or shortages.
• Coordinate customer requirements with production and material availability.
• Maintain accurate customer and order information in the system.
• Act as the main contact for customer order and delivery matters.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate customer or delivery issues to the superior when necessary.

Skills

Customer service

Communication

Excel

ERP systems

Education

Diploma/degree in Business, Supply Chain, Logistics

Tools

IFS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

Good communication and customer service skills.

Good command of English and Mandarin.

Good computer skills, especially Microsoft Excel.

Experience with IFS or other ERP systems is an advantage.

Responsible, organized, proactive, and able to work well with others.

Requirement

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

• Good communication and customer service skills.

• Good command of English and Mandarin.

• Good computer skills, especially Microsoft Excel.

• Experience with IFS or other ERP systems is an advantage.

• Responsible, organized, proactive, and able to work well with others.

Responsibility

About the Company:

Our client is a subsidiary of a Swedish publicly traded company specializing in polymer material solutions and contract manufacturing.

Job Responsibilities

• Process customer orders and update forecasts in the IFS system.

• Communicate with customers on orders, forecasts, delivery schedules, and changes.

• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.

• Monitor customer orders and follow up on potential delays or shortages.

• Coordinate customer requirements with production and material availability.

• Monitor consignment, on-hold, quarantine, and slow-moving inventory.

• Maintain accurate customer and order information in the system.

• Act as the main contact for customer order and delivery matters.

• Build and maintain good relationships with customers.

• Follow up on customer payment and account reconciliation.

• Escalate customer or delivery issues to the superior when necessary.

• Ensure compliance with RBA and Supplier Code of Conduct requirements.

• Perform other duties as assigned by the superior.

For more information, you may reach out to Rainie Chua at ***********@peoplelake.asia or contact her at [phone] for further discussion.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided

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