Operations Transformation & Technology Leader

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Digital Transformation Specialist to drive initiatives and operational improvements. This role requires a Bachelor’s degree and 8-10 years of relevant experience. Key responsibilities include managing user requirements, overseeing quality assurance, and leading transformation projects. Exceptional analytical and project management skills are essential for success in ensuring operational efficiency and collaboration with various teams.

Qualifications

• 8-10 years of experience in Operations, Digital Transformation, or related functions.
• Experience managing system enhancements and preparing user requirements.
• Strong background in User Acceptance Testing (UAT).

Responsibilities

• Lead the gathering and documentation of user requirements for digital enhancements.
• Oversee UAT, ensuring high-quality solutions meet operational needs.
• Manage big-scale transformation initiatives involving system changes and process improvements.

Skills

Digital Transformation

User Acceptance Testing

Operations Management

Project Management

Process Improvement

Analytical Skills

Education

Bachelor’s degree in Business, Operations Management, Information Systems

Master’s degree or professional certifications (PMP, Lean Six Sigma)

Job description

A leading insurance company in Kuala Lumpur is seeking a Digital Transformation Specialist to drive initiatives and operational improvements. This role requires a Bachelor’s degree and 8-10 years of relevant experience. Key responsibilities include managing user requirements, overseeing quality assurance, and leading transformation projects. Exceptional analytical and project management skills are essential for success in ensuring operational efficiency and collaboration with various teams.