Operations Transformation & Technology Leader

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is seeking a Digital Operations Specialist to drive key digital initiatives and operational transformation. The role includes managing system enhancements, leading User Acceptance Testing (UAT), and ensuring high-quality solutions that meet operational needs. Ideal candidates will have 8–10 years of experience in Operations or Digital Transformation and strong project management skills. This position offers an opportunity to significantly impact process improvements and stakeholder engagement.

Qualifications

• 8–10 years of experience in Operations, Digital Transformation, or Process Improvement.
• Experience managing system enhancements and preparing user requirements.
• Strong problem-solving skills and ability to work cross-functionally.

Responsibilities

• Gather and document user requirements for digital enhancements.
• Oversee end-to-end User Acceptance Testing (UAT).
• Lead large-scale transformation initiatives and process improvements.

Skills

User Acceptance Testing (UAT)

Project management

Change management

Process optimization

Analytical skills

Education

Bachelor’s degree in Business, Operations Management, or Information Systems

Master’s degree or professional certifications (PMP, Lean Six Sigma)

Tools

Digital tools and workflow systems

Job description

A leading financial services provider in Kuala Lumpur is seeking a Digital Operations Specialist to drive key digital initiatives and operational transformation. The role includes managing system enhancements, leading User Acceptance Testing (UAT), and ensuring high-quality solutions that meet operational needs. Ideal candidates will have 8–10 years of experience in Operations or Digital Transformation and strong project management skills. This position offers an opportunity to significantly impact process improvements and stakeholder engagement.