Operations Transformation & Technology Leader

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading financial services company in Kuala Lumpur is seeking an individual contributor to drive key digital initiatives and operational transformation. This role involves managing user requirements, overseeing User Acceptance Testing (UAT), and proposing process improvements. With a strong emphasis on operational excellence, candidates should have 8-10 years of relevant experience in Operations or Digital Transformation. Excellent communication and stakeholder engagement skills are essential, along with a Bachelor's degree in a related field.

Qualifications

• 8–10 years of experience in Operations, Digital Transformation, or Process Improvement.
• Proven experience with managing system enhancements and user requirements.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead user requirements gathering for digital enhancements.
• Oversee User Acceptance Testing including planning and defect management.
• Drive process improvements and operational efficiencies.

Skills

User Acceptance Testing (UAT)

Project Management

Process Improvement

Problem-Solving

Stakeholder Engagement

Education

Bachelor’s degree in Business, Operations Management, Information Systems or related field

Tools

Digital tools and workflow systems

Job description

A leading financial services company in Kuala Lumpur is seeking an individual contributor to drive key digital initiatives and operational transformation. This role involves managing user requirements, overseeing User Acceptance Testing (UAT), and proposing process improvements. With a strong emphasis on operational excellence, candidates should have 8-10 years of relevant experience in Operations or Digital Transformation. Excellent communication and stakeholder engagement skills are essential, along with a Bachelor's degree in a related field.