Operations Specialist, Skytone (Chinese Speaker)

Huawei Consumer Business Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Huawei Consumer Business Group in Kuala Lumpur seeks a Specialist to analyze China outbound business revenue, user behavior, product sales and trends, and to drive revenue growth through data-driven pricing, positioning and promotional strategies. You will plan regional campaigns, manage outbound product operations and develop dashboards to support strategic decisions.

The role requires strong English and Chinese communication, experience in internet business and cross-functional collaboration,

Qualifications

• Experience in internet business with data growth, campaigns and user insights.
• Familiar with OTA/travel platforms or roaming telecom operations.
• Strong problem discovery, data-driven mindset and quantitative skills.
• Excellent written and spoken English and Chinese communication.
• Proactive, detail-oriented and able to work regionally across teams.
• Proficiency in Excel and PowerPoint; familiarity with analytics tools is a plus.

Responsibilities

• Analyze China outbound revenue, user behavior, product sales and purchasing trends.
• Develop data-driven pricing, positioning, recommendations to boost conversion and ARPPU.
• Plan and execute regional marketing campaigns and user engagement initiatives.
• Manage outbound product operations: configuration, promo pages, in-app exposure, push notifications.
• Develop dashboards, reports and presentations to monitor KPIs and guide decisions.
• Identify and onboard regional telco operators, suppliers, and partners.
• Analyze costs and supplier terms to improve cost efficiency.

Skills

Data analysis

Campaign operations

English proficiency

Chinese proficiency

Cross-functional collaboration

Problem solving

Regional coordination

Data storytelling

Business awareness

Tools

Excel

PowerPoint

Job description

• Analyze China Outbound Business revenue performance, user behavior, product sales, and purchasing trends to identify business opportunities and drive revenue growth.
• Develop data-driven recommendations on outbound product pricing, product positioning, recommendation strategies, and promotional mechanisms to improve conversion rates, ARPPU, and overall revenue.
• Plan and execute regional marketing campaigns, promotional activities, and user engagement initiatives to improve customer acquisition, retention, and monetization.
• Manage outbound product operations, including product configuration, promotional benefit pages, in-app exposure, push notifications, and product commercialization.
• Develop performance dashboards, analytical reports, and business presentations to monitor key performance indicators and support strategic decision-making.
• Identify, evaluate, and onboard regional telecommunications operators, suppliers, and strategic partners to improve telco traffic service coverage and commercial competitiveness.
• Analyze operational costs, supplier pricing structures, and commercial terms to identify cost-saving opportunities and improve overall cost efficiency.

Application Compatibility Testing & Quality Management

• Perform application compatibility testing and user experience evaluations for Huawei's outbound products and services, including Huawei SkyTone and other relevant applications.
• Identify, document, and report application compatibility issues, functional defects, performance problems, and user experience discrepancies encountered during testing. Collaborate technical teams to ensure timely resolution of identified defects.

Requirements for Specialist

• Experience in internet business or strong passion for the internet, with a solid understanding of internet business and familiarity with user growth, campaign operations, and data analysis.
• Experience in OTA/travel vertical platform operations, such as Ctrip, Qunar, Agoda, Grab, etc.Or experience in roaming data / international telecom product operations, with an understanding of outbound user needs and data plan operations.
• Strong problem discovery, analysis, and resolution skills, with high logical and data acumen.
• Excellent verbal and written communication skills in English and Chinese.
• Proactive, detail-oriented, and adaptable, with a proactive mindset and critical thinking skills, capable of interpreting data and generating actionable operational guidance.
• Proficiency in Microsoft Excel and PowerPoint; familiarity with other data analytics tools is an advantage.
• Strong organizational and project coordination skills, with the ability to manage multiple tasks and meet deadlines.
• Ability to work independently and collaboratively in a regional, cross-functional environment.
• (Preferred) AI-native mindset; demonstrated success in using AI to assist operations.

Note: This job description outlines the general nature and level of work to be performed and is not an exhaustive list of responsibilities. Duties and requirements may be amended to meet evolving business and organizational needs. Management reserves the right to make changes as necessary.