Telecom Operations Specialist (VoIP) – (Billingual: CN/EN) (A198955)

AI Rudder Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

AI Rudder Pte Ltd is seeking a VoIP/telecom operations expert to manage line resources across Southeast Asia and collaborate with the Shanghai team. The role requires coordinating 20+ vendors, optimizing line performance, and driving automation initiatives.

Fluency in English and Mandarin is essential to liaise with internal teams and external partners. The candidate should have a strong Linux background, scripting skills, and experience with Nginx, MySQL, and ELK to improve troubleshooting and

Qualifications

• 4+ years of hands-on VoIP/telecom line operations.
• Bachelor's degree in Telecommunications/Computer Engineering, IT, or related field.
• Proficient in Linux OS for troubleshooting.
• Experience coordinating 20+ external vendors.
• Fluent in English and Mandarin.
• Experience with scripting languages (Python, Shell, Golang).
• Familiarity with Nginx, MySQL, and ELK.

Responsibilities

• Oversee telecom/line resource operation, integration, and maintenance across 20+ Southeast Asia vendors.
• Organize daily line performance and stability testing to ensure strong connection rates.
• Monitor system alarms and troubleshoot live line issues; resolve telecom problems promptly.
• Coordinate with local vendors to improve line performance and drive issue resolutions.
• Support and resolve concerns raised by CSM and internal teams regarding telecom matters.
• Manage physical SIM cards for outbound calls, including refresh cycles and on-site travel as needed.
• Initiate development of an automated O&M platform to improve efficiency and standardize processes.

Skills

VoIP specialist

Vendor management

Linux

Scripting (Python)

Shell

Golang

Nginx

MySQL

ELK

English & Mandarin

Education

Bachelor's degree in Telecommunications/Computer/IT

Tools

Copilot

Codex

Claude Code

Nginx

MySQL

ELK Stack

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

Responsibilites:

We are looking for telecom/VoIP line operations and vendor relationships across Southeast Asia, while working closely alongside the East China (Shanghai) team. The role integrates with 20+ regional vendors and suppliers to ensure strong line connectivity, resolves technical and line-related issues in real time, and supports internal stakeholders such as the CSM team.

The successful candidate will report directly to the Shanghai-based Team Lead and collaborate cross-regionally on a daily basis to keep telecom operations running smoothly across SEA and East China.

Key Responsibilities:

• Responsible for the company's telecom/line resource (VoIP, SMS, social media) operation, integration, and maintenance across 20+ Southeast Asia vendors and suppliers.
• Organize daily/ongoing line performance and stability testing to ensure strong connection rates.
• Monitor system alarms and troubleshoot live/online line issues; trace and resolve telecom problems promptly.
• Communicate with local vendors/suppliers to improve line performance and drive them to resolve issues on their end.
• Support and resolve concerns/questions raised by CSM and other internal teams regarding telecom/line matters.
• Manage the company's physical SIM cards used for outbound customer calls, including scheduled refresh cycles and occasional on-site travel to resolve issues.
• Initiate development of an automated operations & maintenance (O&M) platform to improve efficiency and standardize processes.
• Minimum 4 years of working experience as a VoIP Specialist (or equivalent hands‑on VoIP/telecom line technical role)
• Bachelor's Degree in Telecommunications Engineering, Computer Engineering, Information Technology, or any related academic background.
• Proficient in Linux OS for troubleshooting and diagnostics, with the ability to leverage AI tools (e.g., Copilot, Codex, Claude Code) to improve troubleshooting, automation, and operational efficiency.
• Proven experience managing/coordinating multiple external vendors or suppliers (20+), including performance follow-up and driving vendors to resolve issues.
• Good independent, collaboration and communication skills, particularly for handling and resolving troubleshooting issues across vendors and internal teams (CSM, etc.)
• Fluent in English and Mandarin, given the role required to collaborate with internal stakeholders and external vendors.
• Experience with scripting languages (e.g., Python, Shell, Golang) and familiarity with mainstream technologies such as Nginx, MySQL, ELK is an advantage.

How We Work:

AI-first:

AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.

Global Collaboration:

We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle

Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

Learning & Development

Continuous learning through real projects, knowledge sharing session, mentorship, and cross‑functional collaboration.

Performance Recognition

Regular performance reviews, feedback, and opportunities for career progression.

Global Exposure

Collaborate with international teams, global rotations, and work with global enterprise customers.

Meaningful Impact

Build AI solutions that create real value for businesses around the world.

Ownership & Autonomy

Freedom to take initiative and drive outcomes.

Team Engagement

Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location:

Level 7, Vertical Corporate Tower B. Avenue 10, The Vertical. No. 8. Jalan Kerinchi, Bangsar South City 59200 Kuala Lumpur, Malaysia