Operations Specialist I-III Strategy & Ops

Frontdoor Defense; Penang; On-site; MYR 37,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Leave policy and holidays

Job summary

Airspace in Penang is hiring an Operations Specialist I-III to own end-to-end logistics and ensure time-critical shipments reach customers on time. Based in Penang, you will support the European Operations team and help keep planes in the air and deliveries fast.

You will provide world-class customer service, make quick decisions, track goods in real-time, and coordinate with teammates to meet KPIs. The role requires in-office presence in Penang and flexibility for peak periods.

Qualifications

• Experience in international logistics preferred (freight forwarder/air/express/courier)
• 2+ years in customer service/operations
• Ability to rapidly switch tasks and priorities
• Strong attention to detail in time-critical logistics
• Ability to make quick judgments and maintain organization

Responsibilities

• Provide world-class customer service
• Provide quick decisions and resolutions to issues
• Ensure our KPIs are met
• Collaborate with team to move shipments from point A to point B
• Prioritize tasks effectively for internal stakeholders
• Document issues to support corrective actions
• Assist with processing transactions and daily logistics activities
• Track movement of goods and provide real-time shipment updates
• Support essential tasks in daily logistics management
• Be flexible with irregular hours or overtime; in-office work in Penang

Skills

Logistics operations

Customer service

Time management

Multitasking

Detail oriented

English fluency

Office software

Tools

Shipment tracking systems

ERP systems

Job description

Operations Specialist I-III

Own end-to-end logistics operations to ensure time-critical shipments reach customers on time in Penang

Location: Penang, Penang

Compensation: MYR3,300 - 4,500 MYR / month

About The Role

Operations Specialist I-III

Airspace is a fast-growing company in the logistics x tech space. Our work saves lives. The operational performance of our teams and partners shaves time off critical deliveries of organs and medical supplies. There certainly is never a dull day at Airspace!

We are looking for those people who see operations as anything but another customer service gig. You will be purposefully making logistics more transparent, faster, and safer for everyone using our services. You will be part of our European Operations team, which means you will be saving lives, keeping planes in the air, and delivering shipments faster than anyone else on the market.

Primary responsibilities and tasks:

• Provide world-class customer service
• Provide quick decisions and resolutions to issues that arise
• Ensure our KPIs are being met
• Collaborate with all team members to get shipments to point A to point B with the One Team mindset
• Strong sense of proper prioritization (What tasks takes priority over others, and for whom)
• Properly documents issues to support corrective actions and team updates
• Assist with the fundamental tasks of the operations department, such as processing transactions and managing daily logistics activities
• Track the movement of goods and provide real-time shipment updates using various systems
• Support the operations department by assisting with essential tasks, including transaction processing and daily logistics management
• This role demands flexibility, as it may include irregular hours or overtime, particularly during peak times or when addressing critical issues
• This role requires in-office work in the Penang office

Skills & Experience & Characteristics (Who you are):

• At least 1-2+ years of experience in the international logistics environment, preferably in the freight forwarder/air/express/courier or same-day logistics; or related field
• At least 2+ years of proven track record in a similar role in customer service/operations
• Demonstrated ability to rapidly move from one critical task to another and to shift roles when necessary
• Attention to detail: time-critical logistics is a game of centimeters. The right choice is not always clear and it is your job to find it, improve it and implement it
• Ability to make good judgments quickly
• A positive attitude: Your job is to make the impossible possible. Have fun doing it
• Strong ability to manage multiple tasks and maintain organized records
• Fluent in speaking and writing English, any other language skills are a bonus
• Knowledge of basic logistics principles, including Incoterms, supply chain fundamentals, and international trade, is a plus
• Ability to work in-person in the Penang office

Compensation and benefits:

• Salary range for OSI-III: RM 3,300 - RM 4,500
• Annual leave, medical leave, and public holidays in accordance with company policy
• Medical coverage

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Aff?

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from [e-mail], or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at [e-mail] before responding. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.